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Director of Product Management, Core Tech

City:  Copenhagen V
Country/Region:  DK

This role supports PANDORA’s strategic aspiration to be the leading direct-to-consumer brand using digital to create intimacy at scale for our consumers & shoppers. To reach this goal, we need a world class technology that optimizes PANDORA´s business service delivery through automation and process simplification. 


The Director of Product Platform & IT Services is responsible for supporting Pandora’s enterprise platform technologies, ERP and IT services. This leader will build a product management organization for the core technology unit, leading its transformation into an agile product lead unit. This is an exciting role that has a huge impact and critical role in achieving Pandora’s growth ambitions of doubling the size of the business. It will drive various mission critical platforms and services, including a global ERP implementation, creating a digital foundation for growth and customer engagement. The total investment portfolio under this leader exceeds over $600 million DKK annually.


As the Director of Product Management Core Tech, you will partner closely with senior and executive leaders across the company to deliver end-to-end product management process from strategy creation, product planning , build, launch and optimisation. As a leader and people manager, you will build and support a high performance team and help them deliver results through coaching and inspiring leadership that builds trust, engagement and belonging.


Your key accountabilities will include: 


  • Build and lead a team of high performance product managers that embodies our core values and delivers world class product management
  • Drive the digital product innovation and design process by working backwards from the customer and serving as their voice
  • Drive the analysis and application of data in the product development process. Foster and evangelize data-driven approaches to managing platform services at core tech
  • Synthesize and drive product strategy and vision using input from stakeholders and analytics from various sources.
  • Develop the product roadmap, KPI’s and prioritization of goals to create a world-class digital experience for our customers and stake holders
  • Lead the agile transformation of the Core Technology unit into a product lead data driven unit 
  • Build strong working relationships across multiple business and tech teams to collaborate and ensure alignment on priorities and goals.
  • Work with Product Managers on establishing company and unit OKR’s to measure outcomes from investments


What is needed to succeed:  


  • Proven track record and expertise in working with engineering, product design, and cross-functional partners to build products.
  • Demonstrated track record of success in the full lifecycle of product management: product vision and roadmaps, writing exceptional PRDs and releasing high-visibility and complex products globally with high impact.
  • Natural problem-solver, with a strong history of driving product discovery, solving meaningful customer and business problems, and delivering scalable solutions
  • Ability to translate your product plans for any audience, through well-crafted strategic documents, thorough requirements, and clear communication with stakeholders
  • Good knowledge of processes like Source to Pay, Order to Cash and Record to Report and technologies
  • Expert problem-solving, listening, written and verbal communication, and decision-making skills
  • Effective influencer and ability to work with large cross-functional teams to manage, support and solve problems
  • Being comfortable working with short lead-time, change management and highly volatile environment
  • Passion for continuous learning, evangelizing product management and be a promoter of best practices within the team and company


Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 26,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.