Director, Global eCommerce Trading and Testing

Do you want to play a pivotal role in driving the global commercial eCommerce ambition for Pandora? Are you capable of navigating a large complex stakeholder landscape across Global HQ and Clusters? Then keep reading. 

As Director of Global eCommerce Trading & Testing, you will be responsible for driving the global commercial ambition for Pandora.net, acting as a center of excellence supporting and propelling clusters in their execution. This role is pivotal in ensuring Pandora delivers its full e-commerce commercial ambition, targeting DKK 10 billion by 2026, doubling its 2022 figures, by enabling stronger global versus cluster e-commerce collaboration. You will be accountable for delivering this commercial ambition for Pandora.net and will prepare and drive weekly commercial drumbeats with the clusters, with support from the SVP of e-commerce. Furthermore, key accountabilities include:  

• Act as an interlink between global e-commerce and interfacing functions to drive the commercial agenda, including merchandising, marketing, sales, and supply, as well as cluster e-commerce teams. 

• Provide inputs to the e-commerce product line development roadmap in close collaboration with the Head of e-commerce experience. 

• Define testing priorities and roadmap, unify testing backlogs across clusters, and provide testing templates and best practices on trading and testing. 

• Challenge clusters' financial plans, ensuring consistency with global ambition, and monitor progress against it, with support from the transformation and analytics team. 

Strong commercial understanding and mindset 

We are seeking a pivotal leader adept at steering teams through dynamic global shifts while fostering strong stakeholder relationships. With extensive retail and industry experience, preferably within branded consumer goods, our ideal candidate possesses a proven ability to build and develop successful and comparably sizeable teams. With a strong commercial business acumen, you’ll propel results with integrity and credibility, always prioritizing what is right for Pandora. Your resilience and adaptability will shine as you navigate diverse perspectives and cultures, fostering collaboration and delivering on commitments. Furthermore, you can demonstrate:  

• Track record of delivering strong results in similar roles (e.g., e-commerce sales growth, conversion rate improvement) 

• Master’s degree in business (Marketing/Tech background preferred) 

• Experience as head of other customer journey roles on a Director/VP level in a similar retail business 

• A track record in global organizations (multi-sites preferable). 

Additional information 
Global Career Band 3 – Director  

Location: Copenhagen, Denmark  

Reporting to: Senior Vice President, eCommerce 

Direct reports: 5-7 FTEs (Global Office)  

Did we get your attention?   

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  
   
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.   

Icing on the cake   
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  
   

About Pandora   

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.