Director, DevOps & Operational Excellence

Are you ready to shape the backbone of our technology ecosystem? As the Director of DevOps and Operations, you’ll lead the charge in defining and implementing world-class DevOps processes, tools, and practices across all domains. This pivotal role goes beyond development—it’s about creating seamless end-to-end operations, optimizing L1 and L2 support, and driving efficiency to reduce MTTR. If you’re passionate about building scalable systems and fostering a culture of continuous improvement, this is your opportunity to make a lasting impact.

Key Responsibilities;

Leading a  Global Team: Oversee DevOps, Service Excellence, and ServiceNow functions across Denmark and Poland (32 FTEs: 17 internal, 15 external).
Drive DevOps Strategy: Define end-to-end DevOps processes, tools, and practices for all domains; establish KPIs and reporting for maturity, adoption, and effectiveness.
Foster Collaboration: Partner with engineering leaders to ensure consistent DevOps practices and accelerate adoption.
Innovate & Automate: Champion next-gen automation and AI-powered tools as part of Pandora’s Automation Agenda.
Advance Operations: Evolve Service Excellence and SRE processes to improve operational efficiency and reduce MTTR.
Leadership & Coaching: Manage senior engineering managers and provide strategic guidance and mentorship.
Vendor Management: Oversee relationships with DevOps, SRE, and ServiceNow providers and partners.
Cross-Functional Support: Collaborate on faster deployments, release management, and IT support through ServiceNow.
Stay Ahead: Monitor industry trends and emerging technologies to drive continuous innovation.

Key Requirements:

• Bachelors or Masters Degree in Computer Science, Software Technology or similar
• A minimum of 10 years relevant technical experience
• Strong background in DevOps practices and hands-on experience with industry-leading tools for version control, automated testing, deployment, and monitoring.
• Solid knowledge of the ServiceNow platform and its application in IT service management.
• Operational Excellence: Deep understanding of service operations processes, tools, and best practices to reduce MTTR (Mean Time to Resolution).
• Ability to lead global teams and collaborate effectively with engineering leaders and cross-functional stakeholders.
• Familiarity with emerging technologies and automation trends, including AI-driven solutions for DevOps and operations.

Your New Team:

You will report directly to the VP, Tech Strategy and Foundations and oversee DevOps, Service Excellence, and ServiceNow functions across Denmark and Poland (32 FTEs: 17 internal, 15 external).

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions.Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.