Director, Delivery Management

Are you a visionary Delivery Director with a passion for leading large-scale technology programs? Do you want to make a global impact and help shape how the world’s largest jewellery brand brings cutting-edge supply chain technology to life? If so, this could be the role for you. 

We are seeking an experienced Director, Delivery Management to join our world-class Delivery & Planning team in Copenhagen. 

In this role, you will own delivery for our Global Operations & Planning Tech portfolio — spanning Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and end-to-end planning from Manufacturing to Retail.  

Within Global Operations & Planning tech, you’ll oversee three distinct areas leveraging both waterfall and scaled agile methodologies to drive delivery. You’ll translate strategic priorities into reliable, predictable delivery of complex, cross-functional programs that enhance operational efficiency and help PANDORA give a voice to people’s loves. 

Key Responsibilities 

Program & Delivery Leadership 

• Lead end-to-end delivery of multiple concurrent supply chain technology programs (WMS, TMS, E2E Planning). 

• Oversee planning, execution, and delivery of initiatives aligned with strategic objectives. 

• Drive release planning, cross-team orchestration, and ensure technical and operational readiness. 

• Own program risk management: identify issues early, develop mitigation plans, and communicate trade-offs. 

• Proactively collaborate with other delivery colleagues to ensure consistent delivery on all objectives across PANDORA 

Governance & Reporting 

• Ensure effective governance through existing and new portfolio forums. 

• Standardize and maintain accurate, timely status reporting across initiatives. 

• Monitor risks, escalations, and dependencies at both initiative and program levels. 

Stakeholder & Vendor Management 

• Represent delivery to senior leadership with clear communication and actionable recommendations. 

• Build strong relationships with business, technology stakeholders, and delivery leaders. 

• Manage strategic vendors and system integrators, governing SLAs, SOWs, and delivery performance. 

Financial Oversight 

• Own financial management for the domain, including budgets, forecasts, and actuals. 

• Provide insights into financial health, highlighting variances and recommending mitigation strategies. 

Team Leadership & Development 

• Lead, mentor, and develop team members across programs and domains. 

• Support capability development, resource planning, and foster a collaborative, high-performing environment. 

Continuous Improvement 

• Proactively identify opportunities to champion our digital transformation 

• Measure and improve delivery performance using metrics, dashboards, and post-mortems. 

• Drive continuous improvement through influence and cross-functional governance. 

Required Qualifications 

• 8+ years of delivery/program management experience, including 3+ years at a director or equivalent level leading multiple delivery teams. 

• Proven track record delivering complex programs, ideally in supply chain or logistics systems (WMS, TMS, E2E Planning). 

• Relevant certifications (e.g., PMP, PRINCE2, SAFe) and experience with modern delivery tools (e.g., Jira, Confluence, CI/CD pipelines). 

• Excellent stakeholder management and communication skills — able to influence senior business owners, product, and engineering stakeholders. 

• Demonstrated experience managing vendors and system integrators, including contracting and SOW governance. 

• Strong leadership and mentorship capabilities, with the ability to influence without direct  

authority. 

Additional information  

• Global Career Band 3B 

• Application deadline:  September 18, 2025 

Did we get your attention?  
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.  

You can also read more about Pandora on our corporate site www.pandoragroup.com.  

Icing on the cake   

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  

About Pandora  
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  
 
 

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.