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Delivery Manager, Personalization

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Are you passionate about the transformative impact of marketing technologies in retail companies? Do you want to be a part of a high-performing team and deliver an ambitious roadmap of end-to-end Personalization use cases at the world's largest jewelry brand? If yes, then we have an exciting opportunity for you.  


Pandora is embarking on an ambitious journey to deliver on our Digital Strategy to drive growth while equally employing the happiest, most empowered, and technology-enabled colleagues. We embrace scaled Agile methodologies around product teams with a clear focus on outcomes.  



About the Team:  

During the next year, we will continue to establish a world-class digital team of thinkers, makers, and doers to ensure digital and technology is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact, and help build and shape this with us from an early stage. ​  


As part of expanding the Pandora Digital and Technology organization in Copenhagen, we are looking for Delivery Manager 


The role is responsible for the delivery of all digital and tech solutions required to activate and scale personalization use cases across Pandora markets.  


As a Delivery Manager you will be part of the extended team of Marketing Technology and you will report directly to Director of MarTech Delivery. You will become an integral part of a dynamic, high-performing, cross-functional Personalisation program team, delivering on Pandora’s personalisation ambition, which is one of the most important strategic pillar in our Digital Strategy.    


This is a high-performing position where you will draw on your accrued experience from Global IT and Marketing or Data organization(s) and business acumen working aggressively to achieve challenging goals. You are a self-starter who can work in a rapidly changing environment; you embrace ambiguity and demonstrate problem-solving leadership.   



Your Role as a Delivery Manager: 


  • Oversee multiple D&T teams to ensure smooth delivery of all tech solutions required to realize the program goals  

  • Drive the engagement with all interfacing teams to ensure awareness of upcoming requirements defined by the Perso Lead Product Manager   

  • Proactively manage dependencies between the Perso program and interfacing teams, use your influence and collaboration abilities to get full commitment to delivery from the dependency receiving teams   

  • Identify and proactively manage risks to delivery through awareness of status and understanding where additional focus or attention is required   

  • Escalate where appropriate and support the Delivery Director in managing those dependencies and risks  

  • Maintain a forward view of the release plan based on what stories have been refined and are at the top of each team’s backlog   

  • Ensure full alignment of Perso program timelines with the D&T quarterly planning cadence, which runs in line with Pandora scaled Agile framework  

  • Create a consolidated view of the D&T delivery plan and detailed deliverables tracker to ensure full clarity on scope, ownership and progress, with clear connection with the enabled business requirements  

  • Create regular status reports, as required, to keep our stakeholders informed and engaged   

  • Create D&T staffing plans and coordinate sourcing activities in close collaboration with the relevant senior leaders across D&T   

  • Control the financial overview of the initiative, in line with Pandora budget control process & guidance from the Delivery Director   

  • Work with Product, Engineering and Delivery Directors to identify additional capacity needs and suggestions to re-balance workload across teams, as needed   

  • Play pivotal role in establishing clear and effective engagement model between D&T teams, Perso leadership and Marketing teams, with a goal to break silos and work in a truly cross-functional setup with minimal handovers and maximum value   

  • Become a sparring ‘partner in crime’ for the Perso Lead Product Manager and Perso Engineering Lead; collaborate closely to establish the tech roadmap and delivery master plan.    



What is needed to succeed:  

  • 7+ years of experience with Project and Program Management in larger global organisations, with the ability to manage delivery of complex and connected products and programs    

  • 1-2 years of leadership and operational experience 

  • Background in Marketing, MarTech and/or Data & Analytics.   

  • Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications   

  • Proven experience of the various delivery methods (traditional, agile), particularly in scaled Agile environment   

  • Passionate and energised by navigating in ambiguity   

  • Strong leadership and team management skills to drive results   

  • Strong negotiation, influencing and communication skills, able to understand and balance perspectives and find common ground between parties across divides.   



Icing on the cake   


You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  


About Pandora 

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores. 

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).