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Delivery Lead, MarTech Product Line

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Do you want to be a part of the world’s leading jewellery company while putting your experience in Digital Technology into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.


Are you experienced in leading cross-functional Agile product teams and driving end-to-end delivery of digital products within consumer facing domains?


Would you like to showcase and develop your skills in a fun and inspiring agile setting with caring colleagues who will support you along the way?

If so, you could be the new Delivery Lead in our MarTech Product Lines.


In this role, you’ll partner with the Product Line Lead and Engineering Lead for the Product Line and you will support multiple product teams in delivering of working product increments into production.

The position is based in Pandora Digital Hub in Copenhagen.


About the Team:

During the next year, we will continue to establish a world-class digital team of thinkers, makers, and doers to ensure digital and technology is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact, and help build and shape this with us from an early stage.


In Delivery & Planning we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Development teams – seeking to deliver expected outcome for our customers and colleagues in shortest possible time to market while staying within budget. 


We collaborate, deliver services and provide expertise across the Digital and technology domains – and we want to be the healthy friction in our organisation asking the right questions ensuring ambitions are always clear and that we focus on outcome. 


As a Delivery Lead you will be part of the extended team of Marketing Technology and you will report directly to Director of MarTech Delivery.  On the day to day basis you will become an integral part of a dynamic, high-performing, cross-functional virtual organisation operating in a scaled agile setup.


You will be joining an exciting and growing product line which contains of multiple digital product domains focusing on delivering on the Pandora vision to become the most consumer feedback driven organisation. You will become an integral part of the product line leadership team, working alongside the Product and Engineering Leads.


Your role as a Delivery Lead:


  • Take responsibility for the Product Line’s delivery, through implementing, managing and  helping to continuously improve the teams’ scale agile processes.
  • Facilitate the creation of a product line level delivery plans by following Pandora preferred scaled agile events and processes.
  • Facilitate quarterly planning events incl. teams’ readiness ceremonies, quarterly planning event, retro and product line demo, in close collaboration with MarTech Leadership and Agile Coaches.
  • Support the teams to maintain their delivery pace and remove escalated impediments and blockers that might get in the way of their delivery.
  • Strengthen cross-team working, making sure that teams effectively collaborate, communicate and focus on what is most important for delivery of value
  • Drive execution of committed plans and realisation of outcomes by empowering and supporting product teams and by establishing overarching effective processes for managing risks and dependencies.  
  • Gathers, synthesizes and provides product line-level delivery information, progress updates, resources, risks and issues and interdependencies between initiatives
  • Work with the product teams to capture and provide relevant, timely updates on key delivery and performance metrics, to show progress and identify challenges to address
  • Lead and champion the Pandora preferred Agile delivery methodology ensuring that agile first principles are followed.
  • Facilitate continuous improvement and apply the most appropriate scaled agile techniques for your environment.
  • Assist with product line level communications with our stakeholders across the organisation to maintain high level transparency on the product line plans, priorities, progress and required support to resolve dependencies and impediments.
  • Assist with financial control and monthly accruals & capitalisation process for the product line in accordance with Pandora processes. 
  • Work closely with other Delivery Leads and Agile Coaches through community of practices, where you will be able to share best practices and improve your delivery skills. 


What is needed to succeed:


  • 10+ years of agile delivery experience
  • Servant leadership mindset and great coaching skills, you can empower and educate the team in efficient delivery. 
  • Good knowledge of agile methodology and practices (Scrum, Kanban), ideally, including effective scaled agile frameworks and ways of working. Qualification in Scrum, SAFe or similar is required.
  • Good analytical skills and methodical approach to problem solving
  • Good planning and organisational skills within a fast paced and changing environment with multiple dependencies
  • Demonstrated technical understanding and competence to have credible discussions with product line members
  • Ability to facilitate meetings and workshops without needing to dominate conversations, is required
  • Aptitude to act as a conduit for internal (i.e. within the Product Line) communication, bringing people and teams together to best solve issues.
  • Able to work with delivery community to continuously review processes and seek improvements, experimenting with new ideas and encouraging a mind-set of experimentation.
  • Demonstrated ability to manage complex internal and external dependencies
  • Highly motivated and self-starting with a personal drive for continuous development
  • Experience working with OKRs as a framework to measure success of teams, within a Product environment
  • Great change management skills, you have the ability to ensure delivery from idea to adoption. 
  • Thorough understanding and interest in technology and the variety of disciplines and interplays involved in digital delivery. Experience working with Marketing Technology &/or eCommerce products is a plus.


Icing on the cake  


You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 


About Pandora

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).