Delivery Management Director

Are you a visionary Delivery Director with a passion for Digital Transformation? Do you want to join the world’s leading jewellery company, recently ranked as the No. 1 employer in Denmark? If so, this could be the role you’ve been looking for!

You’ll be part of an exciting Digital & Tech area, working in an international organization of passionate, performance-driven, and can-do spirited people. We value flexibility and an informal working culture where trust and a focus on outcomes and value are key.

As Pandora expands its ambitions in AI and Analytics and strengthens its foundation of accessible, reusable, and well-governed data, we’re looking for a Delivery Director to lead the delivery and execution of Pandora’s Data, Analytics & AI (D&A) portfolio across the value chain, driving the next phase of our data and AI transformation.

In this role, you’ll collaborate with Delivery Leads and Scrum Masters to deliver Analytics and AI products, the Enterprise Analytics platform, and strategic initiatives. You’ll ensure alignment across D&A areas while continuously improving our ways of working and operating model.

You’ll apply both waterfall and scaled agile methodologies, turning strategic priorities into reliable, predictable delivery of complex, cross-functional programs - helping Pandora give a voice to people’s loves.

Key Responsibilities

Program & Delivery Leadership

• Facilitate the shaping of domain portfolio roadmaps.
• Oversee planning, execution, and delivery of initiatives aligned with strategic objectives.
• Drive yearly and quarterly planning cadence, cross-team orchestration, and ensure plans, teams, and processes support technical and operational readiness.
• Own program risk management: identify issues early, develop mitigation plans, and communicate trade-offs.
• Proactively collaborate with other delivery colleagues to ensure consistent delivery on all objectives across Pandora.
• Take complex situations, problems, or requests and establish an approach and action plan.

Governance & Reporting

• Ensure effective governance through existing and newly established portfolio forums.
• Standardize and maintain accurate, timely status reporting across all initiatives.
• Monitor risks, escalations, and dependencies at both the initiative and program levels.

Stakeholder & Vendor Management

• Represent delivery to senior leadership through clear communication and actionable recommendations.
• Build strong relationships with business and technology stakeholders, as well as delivery leaders.
• Manage strategic vendors and system integrators, ensuring governance of SLAs, SOWs, and delivery performance.

Financial Oversight

• Own financial management for the domain, including budgets, forecasts, and actuals.
• Provide insights into financial health by highlighting variances and recommending mitigation strategies.

Team Leadership & Development

• Lead, mentor, and develop delivery team members across programs and domains.
• Support capability development and resource planning, while fostering a collaborative, high-performing environment.

Continuous Improvement

• Proactively identify opportunities to champion our digital transformation
• Measure and improve delivery performance using metrics, dashboards, and post-mortems.
• Drive continuous improvement through influence and cross-functional governance.

Required Qualifications

• 8+ years of delivery/program management experience, including 3+ years at a director or equivalent level leading multiple delivery teams.
• Proven track record delivering data and analytics initiatives, and ideally also AI initiatives.
• Experience in a large Data & Analytics organization delivering data products and initiatives is an advantage.
• Robust understanding and experience with key technologies, disciplines, and concepts within Data & Analytics.
• Relevant certifications (e.g., PMP, PRINCE2, SAFe) and experience with modern delivery tools (e.g., Jira, Confluence, CI/CD pipelines).
• Excellent stakeholder management and communication skills — able to influence senior business owners, product, and engineering stakeholders.
• Demonstrated experience managing vendors and system integrators, including contracting and SOW governance.
• Strong leadership and mentorship capabilities, with the ability to influence without direct authority.
• Pragmatic mindset — including ability and willingness to roll up the sleeves and get things done.

Did We Get Your Attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply.

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site: www.pandoragroup.com

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace—and reflecting societal diversity in our customer engagement—is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.