Delivery CoE Lead

Are you ready to spark transformation and impact the world's leading jewellery company? Look no further!

About the Team

In Delivery & Planning, we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Engineering teams – seeking to deliver expected outcome and value for our customers and colleagues in shortest possible time to market while staying within budget.

With an ambitious strategic roadmap, company growth and transformation plans for Pandora we are looking for a strong Delivery CoE Lead for our Digital & Tech organisation.

In this role you will be leading the delivery for a Product Line, a virtual agile organisation consisting of multiple product teams – all working towards same high level OKRs and goals. You will become an integral part of the Product line leadership team, working alongside the Product and Engineering Leads. Moreover, you will be the people leader for other delivery leads across the organization in our Delivery Centre of Excellence (CoE).

We would like to hear from you if you are passionate about delivery and a strong enabler & facilitator with a servant leadership mindset. You have strong foundations in Agile, with previous working experience as a Scrum Master for multiple teams, Release Train Engineer, Programme manager or similar. You can see yourself working in a fast-paced environment with many stakeholders, where your communication and interpersonal skills are needed and your ability to collaborate and engage is essential.

Your role as Delivery Lead (Specialist Role)

• Lead delivery of a Product Line consisting of four to eight teams
• Support in managing the teams’ budget, staffing, and vendors to make sure that we operate efficiently as long-standing teams and remain within budgets.
• Be the “Servant Leader” of your teams who will guide and inspire them, embedding agile ways of working and driving its adoption, focusing on iterative delivery of value and establishing a continuous development mindset in your teams.
• Coach your teams in agile practices and drive the efforts to upskill the team in adopting agile tooling and practices ensuring velocity and delivery best practice
• Keep track of delivery, team capacity, and increase visibility of committed workload, deliverables, dependencies, and risks.
• Facilitate scrum events and quarterly planning events incl. teams’ readiness ceremonies, quarterly planning, retro and review.
• Support Product Management in creating clear OKRs and ensure focus on delivering the right value to the business.
• Support the teams to maintain their delivery pace and remove impediments and blockers that might get in the way of their delivery – applying problem solving and common sense

Your role as CoE Lead (People Manager Role)

• Manage a team of 4 to 6 Delivery Leads, providing coaching, mentoring, and performance feedback to support their growth and development.
• Conduct regular one-on-one meetings with each Delivery Lead to track their progress, address challenges, and create tailored development plans.
• Ensure that each Delivery Lead is effectively supporting their assigned teams, meeting delivery goals, and fostering a culture of continuous improvement.
• Lead performance reviews for your team, identifying opportunities for skill development and ensuring alignment with organizational goals.
• Support the recruitment, onboarding, and training of new Delivery Leads to build a high-performing, scalable team.
• Ensure that Delivery Leads have access to the right tools, frameworks, and resources to drive successful outcomes for their teams.
• Foster an inclusive and empowering environment where team members feel valued, supported, and motivated to achieve their best work.
• Work closely with other team leads to promote knowledge sharing, cross-team collaboration, and best practice adoption among your Delivery Leads to drive consistency and excellence in delivery practices.

What is needed to succeed

• Strong hands-on experience of agile delivery (5+ years), in an RTE, Lead/Senior Scrum Master roles or similar.
• Servant leadership mindset and great coaching skills, you can empower and educate the team in efficient delivery.
• Good knowledge of agile methodology and practices (Scrum, Kanban), ideally, including effective scaled agile frameworks (for example SAFe or Spotify)
• Certification in an agile framework (for example Certified Scrum Master or Leading SAFe).
• It is a plus if you have experience with setting up new agile teams or embedding them into new Product Lines/Squads/Agile Release Trains.
• Experience of good practice in planning and managing flow, you can drive sensible consistency in your teams.
• Demonstrated ability to manage complex internal and external dependencies, to plan sequence of work across teams, and to understand dependencies outside of your team – also in a hybrid portfolio consisting of waterfall programmes and agile product lines
• Problem solver, you can help remove the impediments your team faces
• Ability to plan and build budgets, and track adherence to budget
• Able to work with delivery community to continuously review processes and seek improvements, experimenting with new ideas and encouraging a mind-set of innovation.
• A good understanding and interest in technology and the variety of disciplines and interplays involved in technology delivery.

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Kelly Kavarnou

Global Tech Recruiter

kekav@pandora.net

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! Please make sure that your application is in English in order to be considered. We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, rapidly growing environment of highly skilled and experienced colleagues. Which is a key initiative that goes along with Pandora’s experience & ambitions.

You will also be able to take part in creating eco-friendly environment – that we are not only talking about – but implementing. The result is a professional and dynamic environment that is unique, enjoyable and inspirational – and delivers a true Pandora experience to anyone who works here.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.