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Digital & Technology Business Partner

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Do you want to be a part of the world’s leading jewellery company while putting your experience in portfolio management into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.



About the Team:

During the next year, we will continue to establish a world-class digital team of thinkers, makers, and doers to ensure digital and technology is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact, and help build and shape this with us from an early stage.

In Delivery & Planning we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Development teams – seeking to deliver expected outcome for our customers and colleagues in shortest possible time to market while staying within budget.

We collaborate, deliver services and provide expertise across the Digital and technology domains – and we want to be the healthy friction in our organisation asking the right questions ensuring ambitions are always clear and that we focus on outcome.


As we are embarking on next level of Digital and technology commercial cluster engagement we are looking for a strong Business Partner and technology leader to lead this area for Europe and our 5 European commercial clusters.


As a Digital & Technology (DT) Business Partner, you will act as interface between Global Digital & Technology and the 5 commercial clusters in Europe. You will be driving mutual transparency between the commercial clusters and D&T ensuring cluster plans and D&T roadmaps are joined up at all times. You will help clusters realise their roadmaps and realise technology value- and at all times provide clarity on D&T plans, organisation and support.


To do this you will be keeping Digital & Technology (D&T) domains leaders accountable for listening and delivering on cluster needs, but also keeping the clusters accountable for implementing and supporting tech initiatives to deliver desired value.


All of this enabled through strong engagement model and clarity on portfolio, drumbeat and intake model as well as change management and communication.

Your role as a Digital & Technology Business Partner: 


  • Lead business stakeholder engagements, to inform, influence, challenge, building up a respected partner relationship across clusters and Global Digital & Technology (D&T)
  • Serve as the cluster relationship link between clusters and Global Digital & Technology (D&T) at executive level
  • Provide highly valued strategic consulting level support and guidance through key Global Digital & Technology (D&T) initiatives
  • Understand market challenges, including customer priorities and competitive issues and conveys them to Digital & Technology (D&T) when needed
  • Identify and define opportunities, account for cluster priorities and prepare decision material and business cases together with business leadership and other key stakeholders
  • Provide support in delivering and implementing technology products that meet the needs and requirements of the cluster and business strategy
  • Be the catalyst for change in the commercial clusters by driving the Change Agenda on Global DT deliveries from idea to release, holding global DT & cluster teams accountable for having go to market approach to initiatives where relevant
  • Seek input from clusters to influence the Digital & Technology (D&T) Strategic Plans, join up global and cluster roadmaps – and then review the Plan consistently during the year with cluster and Global leadership teams
  • Positions global Digital & Technology (D&T) standards and policies correctly in management of the Cluster portfolio
  • Take lead – ensuring the Digital & Technology (D&T) teams on the ground have clear direction aligned to cluster plans, efficiency levers and problems to be solved
  • Be working closely with the Digital & Technology (D&T) Strategy team, the Portfolio & Planning team, and have touchpoints across all of D&T to being able to provide clarity and transparency to the cluster leadership teams
  • Be required to have a good understand of support and operational frameworks and engagement models, as key is to strike right balance between performance and transparency on operational support (with operations teams on-site in the clusters and in global) – and the planning and delivery of strategic initiatives to deliver business value


What is needed to succeed: 


  • +5 years of experience from Digital and Technology and bridging between business demands and requirements and technology solution
  • Previous experience with overseeing a broad portfolio of Technology initiatives incl. Project delivery ideally agile and waterfall
  • Experience with IT Operations – and the key metrics to monitor to assess if performance meets stakeholder expectations 
  • Strong relationship builder, and good listener – and have a structured approach to managing stakeholders
  • Strong communicatioin skills, able to clearly and speak common language to bridge technology and business requirements 
  • Analytical and can build business cases and track value as needed 
  • Previous experience with working between global and local in a global retailer in the intersection between business and technology would be preferred but not required



Icing on the cake  


You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 


About Pandora

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion