Customer Performance Specialist

Do you have a genuine curiosity for measuring, understanding and optimizing business performance based on data? Are you eager to join a global brand where you get the chance to advance in your career? Then look no further!

We are currently looking for a Customer Performance Specialist to join our Consumer Insights team in Pandora’s Global Office located in Copenhagen, Denmark. In this role, you will play an integral role in maintaining and creating insightful and strategy-driven customer reporting. 

Your role: 
As our new Customer Performance Specialist, you will influence the enhancements and evaluation of automated dashboards, monitor ad hoc requests for dashboard development and work closely with stakeholders across our organization to provide reports and insights about the Pandora customer using our 1st party data. You will not only analyse and interpret customer data in a creative way but also influence customer strategy based on actionable recommendations and support the development of our reporting framework.

Furthermore, you will:

• Help the Customer Performance Manager to measure impact of reporting capabilities by monitoring KPIs, evaluating dashboards and creating feedback loops
• Analyze 1st party customer data and support data-driven insights and recommendations 
• Prioritize, liaise and deliver on ad hoc requests from stakeholders across the business
• Present actionable insights to improve brand performance (e.g., audience focus, market GTM effort, campaign effectiveness, basket bundles)
• Work closely with the Data & Analytics team to optimize, enhance and scale dashboards 
• Leverage global and local tools to communicate customer performance results
• Support the Customer Performance Manager in exploration of 3rd party vendors 

Key requirements:

• Relevant degree with minimum 3 years’ of marketing, strategy, or agency experience; CPG/ Retail experience is a plus
• Strong understanding of data driven marketing, measurement and data analysis techniques
• Microsoft Office skills including Excel, Word and PowerPoint
• Proficiency working with dashboarding platforms (e.g. Tableau, Power BI, or Google Data Studio)
• Experience with collaboration across teams and markets to deliver data driven insights and recommendations
• Strong analytical and problem-solving skills with attention to detail
• SQL experience is not a requirement but a plus

Personal Competencies: 

• To succeed in this role, we believe you possess genuine curiosity for measuring, understanding and optimizing business performance based on data. You are an active listener who uses appropriate communication styles to deliver complex information in a clear and concise way. Furthermore, we believe you are able to:
• Develop strategies and identify resources to implement and manage change
• Drive innovation, engagement and enhance business results 
• Analyze and summarize data while maintaining a balance of analytics and creative skills
• Drive brand growth by understanding and utilizing customer data
• Be proactive, organized and have an entrepreneurial spirit with ability to take initiative and work both independently and with a team

Did we get your attention? 
If you see yourself in the position and would like to become a part of the Pandora’s future, please do not hesitate to apply as soon as possible. We encourage you to attach a CV and Cover Letter into the application. We look forward to hearing from you! 
  
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site - www.pandoragroup.com 
  

Icing on the cake   
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  
   

About Pandora   
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.  

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.