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Customer Data Privacy Coordinator

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

We are currently looking for a Customer Data Privacy Coordinator to join Pandora on our exciting growth journey. This role will be part of the Customer Experience & Analytics team in Global Marketing and is pivotal in ensuring privacy being a differentiator when we use our privacy standards to drive trust and brand loyalty in a world where consumers become increasingly privacy-minded. The role will be key in creating customer trust and loyalty through best in class privacy consent, transparency and control.

 

Your role:

  • Futureproofing our Customer Data Privacy setup. Following trends, best practices, relevant law cases, consent regulation (explicit and implicit, double-opt in), etc...
  • Working together with the Customer Data Strategy Specialist and Customer Performance Specialist to make sure customer data reporting and data activation is compliant
  • Working closely together with our Global Privacy team on a number of projects incl. but not limited to:
    • Co-own the Global Privacy Policy process. Rolling out to all markets, coordinating and informing all stakeholders and consumers, updating Privacy Policy when needed etc.
    • Lead our customer data retention and data storage processes, creating documentation etc. 
  • Subject Matter Expert on Customer Data Privacy in Marketing and driving key projects on:
    • Lead the data retention agenda and measurement hereof together with stakeholders to continuously measure and improve opt outs from our loyalty, email marketing and general prevention of consumers becoming inactive as per our Privacy Policy stated retention rules
    • Drive the project to fully automate the Cancellation of Loyalty Membership process
  • Documenting and supporting on the Data Subject Rights (DSR) process incl. tasks like:
    • Responsible for the DSR operating model. Documentation and securing alignment across stakeholders
    • Securing that the service-level-agreement (SLA) on DSR requests are lived up to
    • Support DSR agents on request handling if questions arise
    • Personalize the current DSR process incl. automated communication to improve customer experience
    • Lead the project that aims to semi-automate the DSR process together with key stakeholders

 

Something about you:

You might be the person we are looking for if you are proactive with the ability to take initiative and work independently and with a team. We also believe you exhibit stellar motivation and attitude, and you have a strong curiosity to continuously acquire new knowledge and skills in both a physical and digital environment. Besides that, you are very organized and detail-oriented with the ability to follow-through.

 

Furthermore, we believe you have:

  • Relevant degree preferably within Marketing and/or Digital Business/Information Systems
  • Experience working with privacy and/or compliance
  • Proficient knowledge of GDPR, CPRA and similar regulations
  • Strong project management skills and experience with project management tools like Asana
  • Excellent stakeholder management capabilities
  • Thrive in collaborating with several colleagues and teams around the world on a daily basis
  • Great verbal and written communication and presentation skills
  • Strong problem-solving skills

 

Did we get your attention?
We hope this job ad has captured your interest and please apply as soon as possible. In your application please attach your CV. We look forward to hearing from you.

 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

  

About Pandora  
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.     

 

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.     

 

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.  

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