Customer Data Privacy Coordinator

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  4. August 2024

Do you want to drive the future of Customer Data Privacy? Join us as our new Customer Data Privacy Coordinator!

 

We are currently looking for a Customer Data Privacy Coordinator to join Pandora on our exciting growth journey. This role will be part of the CRM and Loyalty Team in Global Marketing and is pivotal in ensuring privacy is a differentiator when we use our privacy standards to drive trust and brand loyalty in a world where consumers are becoming increasingly privacy-minded. The role will be key in creating customer trust and loyalty through best-in-class privacy consent, transparency, and control.

 

Your Role

  • Leading, documenting, and improving the Data Subject Rights (DSR) process:
    • Managing the DSR operating model and processes in close collaboration with DSR agents based in Warsaw, PL.
    • Documenting and securing alignment across stakeholders.
    • Ensuring adherence to service-level agreements (SLA) on DSR requests.
    • Supporting DSR agents in handling requests and addressing queries.
    • Personalizing the current DSR process, including automated communication to enhance customer experience.
    • Leading the project aimed at semi-automating the DSR process with key stakeholders.
  • Collaborating with the Global Privacy Team on various projects:
    • Futureproofing our Customer Data Privacy setup by following trends, best practices, relevant law cases, and consent regulations (explicit and implicit, double opt-in).
    • Organizing DSR workshops for new joiners, business owners, etc.  
    • Leading our customer data retention and data storage processes in accordance with Pandora's Privacy Policy.
    • Providing monthly updates to the Business Owner on all relevant topics related to Privacy.
  • Serving as a Subject Matter Expert on Customer Data Privacy in Marketing and driving key projects:
    • Leading the data retention agenda and measuring its effectiveness to continuously improve opt-out rates from our loyalty and email marketing programs, and preventing consumers from becoming inactive per our Privacy Policy's retention rules.
    • Acting as Marketing’s go-to person for questions regarding privacy and compliance topics. This role includes involvement in various projects, including, but not limited to, supporting the rollout of the mobile marketing channel to different markets and providing recommendations on privacy-by-design for new features that the marketing team is working on.
    • Participating in the Data Capture and Consumer Data Forum, connecting stakeholders from across the organization on customer data-related topics to ensure comprehensive data management, alignment on data strategies, and the effective use of customer data for informed decision-making.

 

Something about you
You might be the person we are looking for if you are proactive with the ability to take initiative and work independently and with a team. We also believe you exhibit stellar motivation and attitude, and you have a strong curiosity to continuously acquire new knowledge and skills in both a physical and digital environment. Besides that, you are very organized and detail-oriented with the ability to follow-through.

 

Furthermore, we believe you have: 

  • Relevant degree preferably within Marketing and/or Digital Business/Information Systems
  • Experience working with privacy and/or compliance
  • Proficient knowledge of GDPR, CPRA and similar regulations
  • Strong project management skills and experience with project management tools like Asana
  • Excellent stakeholder management capabilities
  • Thrive in collaborating with several colleagues and teams around the world on a daily basis
  • Great verbal and written communication and presentation skills
  • Strong problem-solving skills

 

Did we get your attention? 
If you see yourself in the position and would like to become a part of the Pandora’s future, please do not hesitate to apply as soon as possible. We encourage you to attach a CV and Cover Letter
into the application. We look forward to hearing from you!

 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site - www.pandoragroup.com 

 

Icing on the cake  
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable, and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora  
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

 

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023. 

 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.