CX & Personalisation Scaling & Roll-out Specialist

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  20. December 2023

Do you want to be part of transforming the CX for Pandora by bringing initiatives to market, globally? 
Then read on.
We are an innovation hub within Global Marketing with the vision to “deliver world-class personalised experiences across all touchpoints and throughout the customer journey”. By combining data, tech and creative, our task force ongoingly optimizes the touch points in the customer journey to elevate the seamless cross channel customer experience. We are looking for a Scaling- & roll-out specialist to help roll out the successful initiatives globally. 


Your role
You will report to the CX & Personalisation Project Manager and work closely with the rest of the Personalisation team to jointly help deliver on our vision. 
In collaboration with the team, you will help identify the priority of initiatives to be rolled out and plan the scaling accordingly with attention to hard metrics such as impact, confidence, ease, as well as the positive effect on CX. The actual roll-out, led by you, will include a large stakeholder map on a global scale including local markets, global colleagues, technical partners, creative partners, and external agencies or consultants. 
The environment you will work in is ambitious, dynamic, and performance-driven, with great opportunities to develop professional skills. 


Key responsibilities and skills

  • Identify, plan, structure and deliver all scaling initiatives for Pandora’s CX & Personalisation team. 
  • Deliver scaling and roll-out documentation in collaboration with subject matter experts. 
  • Facilitate efficient and organised scaling and roll-out processes with stakeholders to ensure timely delivery to meet annual targets.
  • Set up governance model around deliveries during implementation as well as after roll-out to ensure adoption of scaled initiatives.
  • Ensure close and fruitful collaborations with internal stakeholders as well as external partners.
  • Handover finally roll-out initiatives to go-to-market channel teams for ongoing activation. 


The project scope will not be static but evolve with time and the right candidate will equally have an agile attitude and embrace change. 



We are searching for a team player with the ability to collaborate cross-functionally with internal and external stakeholders. Furthermore, the right candidate can either demonstrate the following or it would be an advantage:

  • 3+ years of marketing experience including knowledge around data, tech and marketing automation is a must. 
  • Strong coordination skills with the ability to keep oversight and proactively drive a multiple project environment and cross functional stakeholders in tandem. 
  • English fluency is a must and experience from an international position is regarded a plus.
  • Proficient in Microsoft Excel, Power Point, project management tools like Asana / Jira 
  • 3+ years of experience in a global marketing role or commercial digital projects from an advertising agency, media agency, media vendor or an internal in-house B2C agency/marketing department, or equivalent is regarded a plus.
  • Good understanding of all digital B2C marketing channels as well as sales channels including retail and eComm.


About you 
Coordination, documentation, and structure as means to deliver to your goal excites you. You thrive as the facilitator and go-to-person who will train other to reach successful adoption of new initiatives. 
You are a performance-driven team player who is at ease with ensuring structure, and your middle name is detail. You have a track record in great stakeholder management, and you are valued for your organised approach to any task.  

Your new team
You will be part of a company in an exciting business area and work in an international hub consisting of can-do attitudes. The Personalisation team is part of Global Marketing and whilst being very passionate and ambitious about our work, we make sure to put the important things in life first. A healthy work-life-balance takes priority to thrive and deliver in our time at work. Whilst being professionals, we also like to balance it with an informal and humorous tone. 


Additional information
This role is based in the Pandora Global Office in Copenhagen, Denmark.


Did we get your attention? 
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site 


Icing on the cake  
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 


About Pandora  
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.       


Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.        


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.