Business Continuity Officer

Digital Technology Business Continuity & Crisis Manager 

We are seeking a highly skilled and experienced Digital Technology Business Continuity & Crisis Manager to join our dynamic team. The successful candidate will be responsible for developing, implementing, and maintaining comprehensive Digital & Technology business continuity and crisis management plans to ensure the resilience of our digital systems and operations. This role requires a strategic thinker with a strong understanding of IT infrastructure, risk management, and crisis response. 

Key Responsibilities 

• Business Continuity Planning 

  • Support the Digital and Technology department in developing a business continuity strategy that ensures that key business processes can continue or recover quickly in the event of a crisis. 

  • Coordinate risk assessments and business impact analysis to identify potential threats and vulnerabilities to key systems and data.  

• Crisis Management & Disaster Recovery 
  • Establish and lead a cross-functions crisis management team within Digital and Technology. 

  • Support the development of crisis response and disaster recovery plans to minimize the impact of disruption on digital operations. 

• Incident Response 
  • Working closely with the Security Operations Team oversee the development and maintenance of local plans aligned with the central Incident response process. 
• Training & Awareness 
  • Conduct training sessions and drills to ensure that employees are prepared to respond effectively to crises and disruptions. 
  • Foster a culture of awareness and vigilance regarding business continuity and crisis management throughout the Digital and Technology organization. 
• Policy Development 
  • Develop and update Digital & Technology business continuity and crisis management policies and procedures in alignment with industry good practices and regulatory requirements. 
  • Ensure compliance with relevant standards and regulations. 
• Collaboration and Communication: 
  • Collaborate with Digital & Technology leaders, Global Compliance Business Continuity and external partners to ensure alignment of business continuity and crisis management efforts with organizational goals. 

  • Establish and maintain effective communication channels to facilitate quick and accurate information exchange during incidents. 

Qualifications and Skills: 

• Bachelor's degree in IT, Business, or a related field; Master's degree or relevant certifications (e.g., CBCP, CISM, CRISC, ISO22301) is a plus. 

• Proven experience in developing and implementing IT business continuity, disaster recovery and crisis management plans. 

• Strong understanding of Digital & IT infrastructure, risk management, and security best practices. 

• Excellent leadership and communication skills. 

• Ability to remain calm and make effective decisions during high-pressure situations. 

• Familiarity with relevant laws, regulations, and standards related to business continuity and crisis management.