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Behavioural Insights Consultant

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  15th August 2022

The Global Consumer Insights Team is the voice of the consumers within the organization ensuring that we keep the consumers at heart in whatever we do. We strive for business impact by blending strategy, research and analytical methodologies to shape the future direction of our brand and products. We take complex business problems, build business recommendations and translate insights into next step actions. 


Now we are looking for a true consumer insights enthusiast with strong expertise in qualitative research to join our team in Copenhagen.  Do you want to contribute to identifying and shaping upstream innovations with your sharp analytical mind? Do you want to help the world’s largest jewellery company create relevant campaigns?  

Your main duties will include: 

  • Drive qualitative and ethnographic research projects alone or with the team to identify actionable insights that can impact functions across the business - stretching from better understanding certain purchase occasions and evaluating different campaign routes to early evaluations of new product ideas to identifying our customers’ decision trees 
  • Independently manage (and assist team in managing) all phases of the market research process for projects with a qualitative focus including needs identification, project scoping & design, execution, analysis, and presentation of results 
  • Support the social listening agenda, incl. identifying relevant topics, analysis of behavioural data & reporting 
  • Manage Pandora’s ongoing consumer community 
  • Develop relationships with external research vendors and moderators and interact with as needed 
  • Keep abreast of new and current market research techniques & implement innovative solutions 
  • Collaborate with commercial, innovation, design and brand communication teams to infuse insights in product & go-to-market concepts 
  • Support the framing of strategic & tactical insight topics 
  • Understand stakeholders’ business priorities as well as decision making needs 
  • Some travel might occur to participate e.g. in focus groups and in-home visits 


We are looking for a unique and talented colleague, who brings along the following: 

  • University degree (BSc or MSc in Anthropology, Ethnography, Cognitive Psychology, Cognitive Sciences or similar field is considered a plus) 
  • Minimum 2-5 years of professional experience in a similar role at client or agency side within an international setting 
  • Excellent observational, analytical and problem-solving skills and strong business acumen. 
  • Excellent knowledge and experience in the scoping and execution of a variety of qualitative methodologies (e.g. ethnography, consumer communities, social listening, IDIs and focus groups) 
  • Exceptional written, visual and verbal communication & presentation skills. 
  • Excellent ability to build argumentations based on qualitative insights & ability to substantiate insights with other data sources 
  • Passionate, curious colleague with a can-do attitude. 
  • Has an entrepreneurial drive and a track record of being able to independently complete complex tasks and projects within a previously agreed upon time frame. 
  • Must thrive in a fast paced environment while effectively managing multiple priorities and timelines 
  • Team player with the ability to work effectively with all levels of the organization 
  • Excellent English proficiency (both written and spoken), presentation, and communication skills 


Additional information:

This role is based in the Pandora Global Office in Copenhagen, Denmark.


Did we get your attention?

If you see yourself in the position and would like to become a part of the Pandora’s future, please do not hesitate to apply as soon as possible. We encourage you to attach a CV and Cover Letter into the application. We look forward to hearing from you!


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site


Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.



About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.