Associate Specialist, Global Retail Training

Are you a motivated team player with an eye for detail and a passion for training and development? Do you thrive in dynamic and fast-growth environments? And, are you looking for the opportunity to work with a global brand and support retail employees across regions? Then, keep on reading!

About the Role

As a Global Retail Training Associate Specialist, you will play a key supporting role in creating, designing, and delivering impactful training solutions across multiple formats, including e-learning, classroom sessions, digital tools, printed materials, and videos, to support our retail employees across stores globally. You will collaborate closely with identified stakeholders across the Global Office and regional clusters to gather input and ensure alignment on training content and objectives. Additionally, you will coordinate the production of training assets, overseeing video and photo shoots for content creation, ensuring that all materials are relevant, up-to-date, and accessible to retail teams worldwide.

Key Responsibilities will include:

Training Content Development Support

• Assist in the design and production of training materials across various formats, including e-learning modules, classroom presentations, digital resources, printed guides, and videos.
• Develop specific content pieces as assigned by the Specialist, ensuring consistency and quality in all deliverables.

Project Coordination

• Manage smaller-scale projects as assigned by the Manager, supporting departmental programs and ensuring timely progress and delivery.
• Track project timelines and ensure alignment with established objectives, proactively addressing any potential delays or issues.

Stakeholder Collaboration

• Collaborate with key stakeholders in the Global Office and regional clusters to gather inputs and feedback for training content.
• Incorporate stakeholder feedback into materials to ensure that the content is relevant, aligned with objectives, and meets the needs of diverse teams.

Asset Creation Coordination

• Organize and oversee the production of video and photo shoots for training assets.
• Ensure the highest quality in the creation and delivery of visual training materials, maintaining consistency with overall training objectives and brand standards.

Up to 15 days of travel per year can be expected to destinations such as Europe, Asia, and North America.

A proactive mindset and a ‘can-do’ mentality

At Pandora, we strive to be an inclusive and open brand with a culture benefitting from a diverse group of high-performing people. Therefore, to join our team, we are looking for a humble professional with a proactive mindset and a “doer” mentality. Ideally, you have a very structured approach and understand the importance of well-documented processes. You can work independently to drive initiatives, and you can deal with uncertainty, working in a dynamic, and fast-paced environment.

Furthermore, we hope you have and can demonstrate:

• Proven experience in training content development, instructional design, or a similar role. Proven experience in retail is also beneficial.
• Proficiency with authoring tools, eg. Articulate Storyline, and Learning Management Systems (LMS).
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Excellent organisational skills, with the ability to prioritise in order to meet deadlines and work on multiple projects simultaneously.
• Able to foster a collaborative environment, using exceptional communication skills to build relationships.
• Knowledge of adult learning principles, instructional design, and a passion to innovate as well as staying up to date with industry trends.
• Strong communication skills, collaborate with identified stakeholders, and ensure alignment across teams to achieve training objectives.

Did we get your attention? 

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. 

We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake 

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.