Trade and Customs Specialist

Trade & Customs Specialist

As the largest jewellery company in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Your Role as a Trade & Customs Specialist:

The Trade and Customs Specialist plays a key role in advancing Pandora’s Phoenix Strategy by strengthening trade compliance, optimizing financial performance through duty recovery, and ensuring efficient, secure, and sustainable cross-border operations. This role bridges operational excellence with strategic growth, reinforcing Pandora’s commitment to trust, transparency, and innovation in global trade.

You will report directly to the Head of Trade and Customs, Americas Operations, and collaborate closely with regional supply chain, logistics, finance, and legal teams to deliver measurable results.

What You’ll Do

• Maximize and streamline duty drawback to reclaim eligible duties and improve refund efficiency.
• Leverage data analytics to enhance compliance visibility and drive data-based decision-making.
• Strengthen and expand supply chain security programs (e.g., C-TPAT, trusted trader certifications) to reduce risk and support market growth.
• Manage and optimize annual customs bonds and licenses, reviewing and right-sizing to prevent overspend.
• Enhance trade compliance by harmonizing regional processes across the U.S., Canada, and Latin America.
• Design and deliver compliance training tools that empower teams and embed a culture of accountability.
• Explore Free Trade Agreements (FTAs) and develop claim management processes to unlock cost savings.
• Proactively monitor regulatory and tariff changes to anticipate impacts and mitigate risk.
• Reduce consulting spend by building internal expertise and driving operational efficiency.

What You’ll Bring

• Bachelor’s degree in International Business, Supply Chain, Trade Compliance, or related field.
• 3+ years of experience in U.S. or global trade compliance, customs operations, or supply chain management.
• Strong understanding of HTS classification, valuation, duty drawback, and FTA programs (USMCA, CPTPP, etc.).
• Proven analytical skills with experience in, Alteryx, Power BI and Excel or similar data tools.
• Excellent collaboration and communication skills with cross-functional and international teams.
• Ability to adapt in a fast-paced, evolving regulatory environment with a proactive, problem-solving mindset.

Maryland salary - $74,000-$80,000 commensurate with experience

About Pandora:

Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.