Team Lead Supervisor

City:  Columbia
Country/Region:  US
Application Deadline:  n/a
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Pandora’s US Distribution Center is looking to hire a Warehouse Supervisor -Fulfillment! This role plays a critical part in ensuring that our customers’ orders are handled in a timely and accurate manner. Grow with the world’s largest jewelry brand by joining our Operations team and help us “give a voice to people’s loves”! We are not your typical warehouse environment; come see for yourself!

 

The Warehouse Supervisor - Fulfillment is an essential member of the Warehouse Management team. They are responsible for leading and growing a team of full-time and temporary associates. They will develop and direct procedures that ensure all customer orders are picked and packed in the most professional, accurate, and timely manner. Shift 9:00AM - 5:30PM

 

What you will be responsible for:

  • Manage all functional areas related to Order Fulfillment
  • Lead a team of order selectors, ensuring that key performance metrics are achieved.
  • Provide coaching and guidance to ensure the team stays engaged and motivated to achieve performance metric objectives.
  • Monitor daily workflow and distribute work efficiently.
  • Cultivate a culture of quality, continuous improvement, and accountability for results.
  • Ensure that orders flow into and through the system properly.
  • Conduct detailed analysis around picking trends, team performance, process flows, etc. to identify root causes of service failures and opportunities for continuous improvement.
  • Lead projects to drive continuous improvement in efficiency and key performance metrics such as units picked per hour, end-to-end cycle time, and cost per unit.
  • Recruit, train, and coach employees
  • Create and maintain standard operating procedures (both internally and globally)
  • Coordinate and administer the quarterly performance management process for the team.
  • Initiate, coordinate, and enforce operational and personnel policies and procedures.
  • Lead quarterly warehouse and systems closures and clean-ups.
  • Correspond closely with global team ensuring proper execution of departmental standard operating procedures internally and in the field.
  • Partner and develop rapport with temp agencies, forecast temporary staff needs throughout the year.
  • *9:00am - 5:30pm M-F schedule, with occasional Saturday work | Distribution Center closed on major holidays*

 

A bit about you:

  • Bachelor’s degree in business, Management, Economics, Leadership, or related field
  • Previous experience working in a high-volume pick & pack distribution environment.
  • Ability to manage and motivate diverse workforce to include temporary employees in a high-pressure operation environment.
  • Possess an exceptional knowledge of innovative distribution practices and technologies, WMS systems, RF, and TMS
  • Strong analytical/quantitative skills with a proven thought process to include the use of emerging trends to understand the dynamics of each category and business impact.
  • Excellent inventory control, product packaging, records maintenance and cost and pricing methodology skills
  • Demonstrated leadership, including the ability to lead, develop, and manage a high-performing team.
  • Excellent computer skills, specifically Microsoft Office Suite
  • Green Belt – Six Sigma a plus, but not required.

 

Our Rewards:

  • Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.
  • An exceptional 401(k) plan with a 6% employer match and 100% immediate vesting!
  • Tuition reimbursement for Associate, Bachelor, and Master degrees
  • Employee Jewelry discount program!
  • A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel.
  • A dedicated cafeteria where we offer free breakfast & lunch. There’s even coffee, soda, flavored teas and filtered water! 
  • A free, individual gym membership, located only one block away from the US DC
  • An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays and even your birthday! 

 

 

 

Pandora’s US Distribution Center is looking to hire a Warehouse Supervisor -Fulfillment! This role plays a critical part in ensuring that our customers’ orders are handled in a timely and accurate manner. Grow with the world’s largest jewelry brand by joining our Operations team and help us “give a voice to people’s loves”! We are not your typical warehouse environment; come see for yourself!

 

The Warehouse Supervisor - Fulfillment is an essential member of the Warehouse Management team. They are responsible for leading and growing a team of full-time and temporary associates. They will develop and direct procedures that ensure all customer orders are picked and packed in the most professional, accurate, and timely manner. Shift 9:00AM - 5:30PM

 

What you will be responsible for:

  • Manage all functional areas related to Order Fulfillment
  • Lead a team of order selectors, ensuring that key performance metrics are achieved.
  • Provide coaching and guidance to ensure the team stays engaged and motivated to achieve performance metric objectives.
  • Monitor daily workflow and distribute work efficiently.
  • Cultivate a culture of quality, continuous improvement, and accountability for results.
  • Ensure that orders flow into and through the system properly.
  • Conduct detailed analysis around picking trends, team performance, process flows, etc. to identify root causes of service failures and opportunities for continuous improvement.
  • Lead projects to drive continuous improvement in efficiency and key performance metrics such as units picked per hour, end-to-end cycle time, and cost per unit.
  • Recruit, train, and coach employees
  • Create and maintain standard operating procedures (both internally and globally)
  • Coordinate and administer the quarterly performance management process for the team.
  • Initiate, coordinate, and enforce operational and personnel policies and procedures.
  • Lead quarterly warehouse and systems closures and clean-ups.
  • Correspond closely with global team ensuring proper execution of departmental standard operating procedures internally and in the field.
  • Partner and develop rapport with temp agencies, forecast temporary staff needs throughout the year.
  • *9:00am - 5:30pm M-F schedule, with occasional Saturday work | Distribution Center closed on major holidays*

 

A bit about you:

  • Bachelor’s degree in business, Management, Economics, Leadership, or related field
  • Previous experience working in a high-volume pick & pack distribution environment.
  • Ability to manage and motivate diverse workforce to include temporary employees in a high-pressure operation environment.
  • Possess an exceptional knowledge of innovative distribution practices and technologies, WMS systems, RF, and TMS
  • Strong analytical/quantitative skills with a proven thought process to include the use of emerging trends to understand the dynamics of each category and business impact.
  • Excellent inventory control, product packaging, records maintenance and cost and pricing methodology skills
  • Demonstrated leadership, including the ability to lead, develop, and manage a high-performing team.
  • Excellent computer skills, specifically Microsoft Office Suite
  • Green Belt – Six Sigma a plus, but not required.

 

Our Rewards:

  • Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.
  • An exceptional 401(k) plan with a 6% employer match and 100% immediate vesting!
  • Tuition reimbursement for Associate, Bachelor, and Master degrees
  • Employee Jewelry discount program!
  • A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel.
  • A dedicated cafeteria where we offer free breakfast & lunch. There’s even coffee, soda, flavored teas and filtered water! 
  • A free, individual gym membership, located only one block away from the US DC
  • An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays!


Nearest Major Market: Baltimore