Team Lead Supervisor, Trade and Customs

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:
 

We are seeking an experienced and detail-oriented Team Lead, Trade and Customs, to oversee and manage cross border activity in the United States and Canada. The ideal candidate will be responsible for ensuring compliance with all applicable customs regulations, optimizing import processes, and managing relationships with customs brokers, carriers, and other key stakeholders. This role requires a deep understanding of North American trade regulations, customs procedures, and supply chain management to support efficient and compliant operations.

Your Role as Team Lead Supervisor, Trade and Customs (United States & Canada):

Import Operations Management:

• Oversee and manage the daily import operations for the United States and Canada, ensuring timely and compliant processing of all shipments.
• Lead a team of trade and customs professionals, fostering a collaborative environment focused on achieving operational excellence and compliance.
• Coordinate with customs brokers, freight forwarders, and carriers to ensure accurate documentation and smooth customs clearance.
• Monitor and resolve any issues related to customs clearance, including discrepancies in documentation, delays, and non-compliance.
• Ensure accurate classification, valuation, and documentation of imported goods in accordance with U.S. and Canadian customs regulations.

Compliance and Regulatory Adherence:

• Ensure all import activities comply with U.S. and Canadian customs regulations, including adherence to the Harmonized Tariff Schedule (HTS) and the Automated Commercial Environment (ACE) requirements.
• Stay current with changes in customs laws, regulations, and policies affecting U.S. and Canadian import operations, and communicate updates to relevant teams.
• Conduct regular audits and reviews of import transactions to assess compliance and identify areas for improvement.

Process Optimization:

• Develop and implement strategies to optimize import processes, reduce costs, and improve efficiency.
• Identify opportunities for leveraging trade agreements, duty drawback programs, and other preferential tariff programs to enhance cost-effectiveness.
• Collaborate with internal stakeholders, including supply chain, finance, and legal teams, to integrate trade considerations into business processes.

Stakeholder Collaboration:

• Build and maintain strong working relationships with customs brokers, freight carriers, and government agencies to facilitate smooth import operations.
• Serve as the primary point of contact for customs-related inquiries and issues for the U.S. and Canadian markets.
• Work closely with internal teams to ensure alignment on import activities and to resolve any operational challenges.

Risk Management:

• Identify and mitigate risks associated with import operations, including compliance risks, supply chain disruptions, and changes in tariff classifications.
• Develop and implement risk management strategies to ensure continuity and compliance in import operations.

Training and Development:

• Provide training and guidance to internal teams on customs compliance requirements, import procedures, and best practices for the U.S. and Canadian markets.
• Mentor and develop team members to enhance their skills and knowledge in trade and customs operations.

Craft your career with us if you have:
 

• Minimum of five years of experience in trade compliance and customs operations, with a focus on U.S. and Canadian markets.
• Strong knowledge of U.S. and Canadian customs regulations, including HTS classification, ACE, Duty Drawback, First Sale, Reconciliation, and C-TPAT requirements.
• Proven experience in managing import operations, including working with customs brokers, freight carriers, and government agencies.
• Excellent problem-solving skills, with the ability to address and resolve customs-related issues efficiently.
• Strong analytical skills with the ability to interpret and apply complex regulations.
• Excellent communication and collaboration skills to work effectively with internal and external stakeholders.
• Proficiency in using data analysis tools and software for monitoring and reporting import operations.
• Ability to manage multiple tasks, prioritize effectively, and work independently in a fast-paced environment.
• Preferred Qualifications:
• Licensed Customs Broker or similar professional certification (e.g., CCS or CES).

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Marlyand Salary: $70,000 - $80,000 commensurate on experience 
 

About Pandora:  

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.