Specialist, Operations Excellence

SPECIALIST, OPERATIONS EXCELLENCE, Pandora AME Operations

Do you want to be a part of the world’s leading jewellery company while putting your experience in Internal Communication into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in an international organisation of can-do spirited, passionate, and performance-driven people.

About the Team:

The Pandora Operations team has a mission to provide the fastest and most accurate level of service to all internal and external customers, while closely managing operating expenses and striving for continuous improvement across all areas.

The Specialist, Operations Excellence role is responsible for helping to drive digital transformation within our Pandora Operations organization. Serving as a Subject Matter Expert, this role will actively contribute to our Agile “Omni DC Program”, refining and rolling out a new Warehouse Management System, Transportation Management System and Inventory Management System.

Your Role as a Specialist, Operations Excellence:

• Operational Knowledge: You will leverage your knowledge of Pandora’s operational processes to contribute to the design of new functionalities. Collaborating closely with stakeholders, developers, and the project team, you will support the rollout of our OMNI Channel ambitions, with a focus on the Warehouse Management System, Transportation Management System, and other related integration systems. 

• Agile & Scrum Project mgmt..: As part of our global and multicultural team, you will collaborate with developers and the global Pandora team while representing the NAM region as a local expert. Your responsibilities will include participating in Q-plannings, sprint planning, retrospectives, and refinement sessions. 

• Documentation: You will ensure all documentation remains up to date, including changes, alignments, and requirements gathering. This includes maintaining development documentation, process maps, and training materials. 

• Testing: You will test newly developed functionalities within an Agile project environment, supporting and executing User Acceptance Testing (UAT) and End-to-End (E2E) testing. 

• Business Support: You will support the business in operating new applications, managing system configurations, and assisting with Incident Management.
• User Training: You will prepare and deliver training sessions for Super Users and End Users, ensuring proper documentation is utilized and that users can effectively operate the new system as intended.

What is needed to succeed:

• Bachelor’s degree in Operations Management, Supply Chain Management, or related field. Equivalent combination of experience and education accepted
• 3-5 years experience in operations; warehouse, or transportation management, preferably in an OMNI Channel environment
• Practical knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and System integration processes; Hardis and Centiro experience a plus.
• Familiarity with Agile tools (e.g., JIRA, Confluence) and participation in sprints, retrospectives, and planning sessions. 
• Strong Proficiency in MS Office (e.g. Excel, PowerPoint)
• Testing: Experience conducting User Acceptance Testing (UAT) and End-to-End (E2E) testing 
• Training: Demonstrated success in training end-users on new systems and processes. 
• Prior experience in managing system configurations and supporting Incident Management.
• Collaboration: Ability to collaborate well across functions and band levels
• Strong Communicator: Clear and concise communicator who can train and interact confidently with stakeholders, developers, and Super-users. 
• Adaptable: Flexible in managing multiple priorities in an Agile environment while staying committed to deadlines. 
• Customer-Focused: Understands the importance of end-user satisfaction and prioritizes delivering functional, user-friendly solutions.

Maryland Salary: $65,000 - $75,000

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.   

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.