Returns Assistant
Pandora’s US Distribution Center is looking to hire a Returns Assistant! This role plays a critical part in ensuring that our returned product is inspected and processed in accordance with our standards. Become a part of the world’s largest jewelry brand by joining our Operations team and help us “give a voice to people’s loves”! We are not your typical warehouse environment; come see for yourself!
The Returns Assistant provides important information needed for resolving both product and service problems. This position opening is for the 8:00am – 4:30pm shift.
What you will be responsible for:
· Unpack returned goods and carefully verify and assess product against correspondence sent by the customer.
· Determine damage returns from stock balance.
· Carefully assess damaged items and confirm they are manufactured defects and covered by our current warranty.
· Enter Credits into AX, transfer physical jewelry to next stages depending on the type of return.
· Sort and clean jewelry for resale
· Operate ULTRASONIC jewelry cleaning machine.
· Quality Control clean jewelry after cleaning following guidelines for possible damages.
· Bag & label after quality control for inventory adjustments.
· Track incoming returns.
· Participate in initiatives and special projects
· Assist other departments as needed
A bit about you:
· 1-3 years’ experience working in a similar environment
· HS Diploma/GED
· Basic mathematical skills required
· High attention to detail; able to accurately and efficiently perform repetitive, routine tasks
· Remain calm and composed under pressure
· Professional attitude and demeanor
· Team player mentality
· Possess ability to bend, kneel, reach and left arms
· Able to stand for up to 8 hours per day; occasional lifting of 50 pounds or more
· Ability to work Saturday shifts as needed
Our Rewards:
· Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.
· An exceptional 401k plan with a 6% employer match and 100% immediate vesting!
· Tuition reimbursement for Associate, Bachelor, and Master degrees.
· Employee Jewelry discount program!
· A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel
· A dedicated cafeteria where we offer free breakfast & lunch. There’s even coffee, soda, flavored teas and filtered water!
· A free, individual gym membership located only one block away from the US DC.
· An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays and even your birthday!
· Paid Holidays
· & more!
Nearest Major Market: Baltimore