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Returns Assistant

City:  Columbia
Country/Region:  US
Application Deadline:  02/23/2023

Pandora’s US Distribution Center is looking to hire a Returns Assistant! This role plays a critical part in ensuring that our returned product is inspected and processed in accordance with our standards. Become a part of the world’s largest jewelry brand by joining our Operations team and help us “give a voice to people’s loves”! We are not your typical warehouse environment; come see for yourself!


The Returns Assistant provides important information needed for resolving both product and service problems. This position opening is for the 8:00am – 4:30pm shift.


What you will be responsible for:

· Unpack returned goods and carefully verify and assess product against correspondence sent by the customer.

· Determine damage returns from stock balance.

· Carefully assess damaged items and confirm they are manufactured defects and covered by our current warranty.

· Enter Credits into AX, transfer physical jewelry to next stages depending on the type of return.

· Sort and clean jewelry for resale

· Operate ULTRASONIC jewelry cleaning machine.

· Quality Control clean jewelry after cleaning following guidelines for possible damages.

· Bag & label after quality control for inventory adjustments.

· Track incoming returns.

· Participate in initiatives and special projects

· Assist other departments as needed


A bit about you:

· 1-3 years’ experience working in a similar environment

· HS Diploma/GED

· Basic mathematical skills required

· High attention to detail; able to accurately and efficiently perform repetitive, routine tasks

· Remain calm and composed under pressure

· Professional attitude and demeanor

· Team player mentality

· Possess ability to bend, kneel, reach and left arms

· Able to stand for up to 8 hours per day; occasional lifting of 50 pounds or more

· Ability to work Saturday shifts as needed


Our Rewards:

· Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.

· An exceptional 401k plan with a 6% employer match and 100% immediate vesting!

· Tuition reimbursement for Associate, Bachelor, and Master degrees.

· Employee Jewelry discount program!

· A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel

· A dedicated cafeteria where we offer free breakfast & lunch. There’s even coffee, soda, flavored teas and filtered water!

· A free, individual gym membership located only one block away from the US DC.

· An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays and even your birthday!

· Paid Holidays

· & more!

Nearest Major Market: Baltimore