Returns Assistant

RETURNS ASSISTANT, Pandora AME OMNI OPERATIONS

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 
  
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team: 

The RETURNS ASSISTANT will provide important information needed for resolving both product and service problems. This position opening is for the 8:00am – 4:30pm shift.

Your Role as a Returns Assistant: 

•    Unpack returned goods and carefully verify and assess product against correspondence sent by the customer.
•    Determine damage returns from stock balance.
•    Carefully assess damaged items and confirm they are manufactured defects and covered by our current warranty.
•    Enter Credits into AX, transfer physical jewelry to next stages depending on the type of return.
•    Sort and clean jewelry for resale
•    Operate ULTRASONIC jewelry cleaning machine.
•    Quality Control clean jewelry after cleaning following guidelines for possible damages.
•    Bag & label after quality control for inventory adjustments.
•    Track incoming returns.
•    Participate in initiatives and special projects
•    Assist other departments as needed

Craft your career with us if you have: 

•    1-3 years’ experience working in a similar environment
•    HS Diploma/GED
•    Basic mathematical skills required
•    High attention to detail; able to perform repetitive, routine tasks accurately and efficiently
•    Remain calm and composed under pressure
•    Professional attitude and demeanor
•    Team player mentality
•    Possess ability to bend, kneel, reach, and left arms
•    Able to stand for up to 8 hours per day; occasional lifting of 50 pounds or more
•    Ability to work Saturday shifts as needed

Our Benefits: 

•    We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future  
•    We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
•    We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
•    We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

About Pandora:  
  
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    
 
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    
 
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  
 
About Pandora NAM: 
 
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.