Coordinator, Operations Excellence

Coordinator, Operations Excellence

As the largest jewellery company in the world, we give a voice to millions of people’s love every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can craft far more than just an incredible career.

Your Role as an Operations Excellence Coordinator:

The Pandora Operations team has a mission to provide the fastest and most accurate level of service to all internal and external customers, while closely managing operating expenses and striving for continuous improvement across all areas.

This role is responsible for helping to drive digital transformation within our Pandora Americas Operations organization. Serving as a Subject Matter Expert, this role will actively contribute to our Agile “Omni DC Program”, refining and rolling out a new Warehouse Management System, Transportation Management System and Inventory Management System.

What You’ll Do

• Operational Knowledge: You will leverage your knowledge of Pandora’s operational processes to contribute to the design of new functionalities. Collaborating closely with stakeholders, developers, and the project team, you will support the rollout of our OMNI Channel ambitions, with a focus on the Warehouse Management System, Transportation Management System, and other related integration systems.
• Agile & Scrum Project mgmt. support: As part of our global and multicultural team, you will collaborate with developers and the global Pandora team while representing the AME region as a local expert. Your responsibilities will include participating in Q-plannings, sprint planning, retrospectives, and refinement sessions.
• Documentation: You will ensure all documentation remains up to date, including changes, alignments, and requirements gathering. This includes maintaining development documentation, process maps, and training materials.
• Testing: You will support in testing newly developed functionalities within an Agile project environment, supporting and executing User Acceptance Testing (UAT) and End-to-End (E2E) testing.
• Business Support: You will support the business in operating new applications, managing system configurations, and assisting with Incident Management.
• User Training: You will prepare and deliver training sessions for Super Users and End Users, ensuring proper documentation is utilized and that users can effectively operate the new system as intended.

What you’ll bring:

• 1-3 years’ experience in operations, warehouse, or transportation management, preferably in an OMNI Channel environment. 
• Practical knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and System integration processes. 
• Familiarity with Agile tools (e.g., JIRA, Confluence) and participation in sprints, retrospectives, and planning sessions. 
• Testing: Experience conducting User Acceptance Testing (UAT) and End-to-End (E2E) testing 
• Training: Demonstrated success in training end-users on new systems and processes. 
• Prior experience in managing system configurations and supporting Incident Management. 
• Collaboration: Ability to collaborate well across functions and band levels
• Strong Communicator: Clear and concise communicator who can train and interact confidently with stakeholders, developers, and Super-users.
• Adaptable: Flexible in managing multiple priorities in an Agile environment while staying committed to deadlines.
• Customer-Focused: Understands the importance of end-user satisfaction and prioritizes delivering functional, user-friendly solutions.

Maryland salary - $56,000-$65,000 commensurate with experience

About Pandora:

Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.