Analyst, Logistics & Planning

Analyst, Logistics & Planning

As the largest jewellery company in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

The Logistics & Planning Analyst will be instrumental in supporting the execution of key strategic initiatives including NAM Ignite and the Phoenix Strategy, while serving as the primary liaison between Pandora and our third-party logistics (3PL) partners for both Ecommerce and POSM distribution.

Your Role as an Analyst, Logistics & Planning:

Process & Project Management

• Define, document, and continuously improve fulfillment and returns processes at 3PLs.
• Support IT and expansion projects related to 3PLs, including new facility launches and distribution node implementations.
• Participate in User Acceptance Testing (UAT) for IT system changes impacting logistics operations.
• Assist in procurement efforts and contract negotiations with 3PL partners.
• Collaborate with internal teams on smaller L&P projects, contributing PM expertise and driving execution.

Cross-Functional Collaboration

• Partner with Customer Care to resolve fulfillment-related issues for both Ecommerce and POSM.
• Share regular Ecommerce updates with internal stakeholders to ensure transparency and alignment.
• Liaise with Merch Planning to ensure inventory availability for promotions and peak seasons.
• Work closely with Global Operations to support and implement new initiatives within NAM

3PL Coordination & Fulfillment Operations

• Serve as one of the main point of contact between Global Pandora and 3PLs for Ecommerce and POSM distribution.
• Co-Lead holiday peak planning efforts with 3PLs, including volume forecasting, capacity planning, order routing logic, and staffing coordination.
• Monitor and report Ecommerce KPIs to leadership, providing insights and recommendations for improvement.
• Strong understanding of 3PLs distribution and technological processes
• Ensure 3PLs meet service level agreements and performance standards, holding them accountable for misses
• Provide operational forecasts to Ecommerce fulfillment 3PLs to support proactive planning.
• Review 3PL invoices for accuracy, identify and correct billing errors, and ensure proper charge application.

Craft your career with us if you have:

• 5+ years of distribution, operations, or supply chain experience
• Past experience with presenting data and communication
• Experience in warehouse fulfillment, specifically in E-commerce
• Strong understanding of logistics and planning operations
• Demonstrated ability to work on multiple projects simultaneously
• Working knowledge of OMS, WMS, ERP systems and the flows between them
• Comfortable in a fast-paced and continuously changing work environment, with the ability to adapt and strategize to succeed
• Relationship building skills that support a partnership that is effective and transparent between Pandora and our 3PLs
• Strong decision making and problem-solving skills combined with a track record of success in challenging cross-functional environments
• Strong analytical/quantitative skills with the ability to interpret data sets and translate into actionable conclusions within a logistics or supply chain context.
• Excellent oral and written communication skills
• Strong operational mindset and a passion for process improvement
• Opportunity to contribute to various cross-functional projects and requires a willingness to grow in project management responsibilities.
• Demonstrated attitude and demeanor that will support team-oriented work relationships
• Exceptional attention to detail

Maryland salary - $74,000-$80,000 commensurate with experience

About Pandora:

Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.