eCommerce Director

eCommerce Director

About Us

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail. At Pandora, we give a voice to people’s loves through hand-finished jewellery crafted from high-quality materials, offering endless possibilities for personalisation, empowering consumers to express their personal style through our pieces.  

Headquartered in Copenhagen, Denmark, Pandora is the world’s largest jewellery maker with presence in more than 100 countries across the globe. At Pandora, we give a voice to people’s loves. Beloved for our inimitable charm bracelet, Pandora jewellery offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.

The Role

Lead the eCommerce & Customer Service team and manage the commercial performance and operations of the online business across Australia and New Zealand. This role collaborates with Sales, Finance, Marketing and Merchandise to deliver the overall business strategy and key business goals.

• Develop talent and build succession plans for the future leaders in eCommerce, CX and wider organization
• Drive engagement, satisfaction, leadership effectiveness
• Build and nurture a high performing team that moves forward with the needs of the business
• Facilitate a healthy culture of testing, learning and being agile to encourage free thinking and pushing the boundaries
• Influence the strategic direction of the business through eCommerce and omnichannel expertise
• Share and align the business strategy within eCom & CX, ensuring all priorities and projects are relevant to the overall business’ goals
• Create the vision for the team on what good looks like, and work with the team to create short, medium and long terms goals to reach the ambitions
• Ensure commercial alignment and synergy within eCommerce/CX  as well as across the organization
• Articulate and communicate the strategy, objectives and goals to key stakeholders, and keep track of progress to ensure the delivery of the strategy
• Build credible business cases to validate & evaluate commercial impact to the business
• Prioritise the eCommerce and CX workflows to deliver the items with the largest and most beneficial commercial impact to Pandora
• Own eCommerce KPIs – Traffic, Conversion, sales, units per order, basket and average selling price Achievement of agreed targets for SOG, EBIT and margin
• Delivery of local eCommerce trading, merchandising and operational plans in-line with global strategy

You Have

• You are a strong people leader and ecommerce professional with maturity and commercial experience to operate as part of the leadership team
• You are passionate about the commercial side of retail ecommerce with demonstrated experience in generating accurate sales and order volume forecasts and driving the website trading strategy to achieve these within a fast-paced retail environment
• You have a high commercial acumen with analytical, operational and performance optimization skills to drive sustainable online sales growth without relying on promotions or discounting
• You have a natural curiosity to continuously test and learn, seeking out meaningful measurement and insights in everything you do
• Your experience includes working for a global retail fashion brand where you have adapted global strategies to suit local markets
• You have completed tertiary qualifications in a relevant discipline such as business or marketing

What’s in it for you?

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:
 

• Generous staff discount on all Pandora products
• A day off on your birthday
• Opportunities for development
• Health care package
• Retail Bonus Scheme
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Why Pandora?

If you DREAM and DARE to grow as a leader as well as develop yourself and client groups daily, if you CARE and appreciate diverse work environments and you DREAM to work in a fast paced, innovative, and disruptive organisation, Pandora is the right place for you!

You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.