Support Engineer

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hire

Support Engineer will play a crucial role in investigating issues and supporting users, analysing, and assisting to maintain systems within Pandora.
Support Engineer will collaborate closely with cross-functional teams to enhance our supports and service operations best practices and drive innovation through the effective utilization of delivered solutions.


Key accountabilities:

• Provide day-to-day technical support for delivered systems, troubleshooting issues, and ensuring smooth system operations.
• Assist end-users with delivered solution inquiries, issues, and provide training as needed.
• Collaborate with global teams to address infrastructure-related concerns impacting delivered solutions.
• Collaborate with cross-functional teams, including engineering, manufacturing, quality assurance, and business teams, to identify and address recurring issues and provide feedback for product enhancement.
• Assist in application/platform deployments and configuration management.
• Create and update user manuals, training materials, and standard operating procedures.
• Stay informed about industry best practices and emerging technologies in delivered solutions.
• Develop, maintain, and update technical documentation, including system architecture, troubleshooting guides and knowledge base articles. 


Personal competencies and professional qualifications:

• Bachelor’s degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline)

• 3-5 years of experience

• Strong understanding of software development lifecycle (SDLC) concepts.
• Good understanding with the previous experiences in system administration and application support management.
• Familiarity with software development, Database Management and scripting languages is preferred.
• Experience with cloud-based technology and platforms for system monitoring tool is a plus, e.g. New Relic.
• Experienced in Product Lifecycle Management (PLM) process or platform would be advantage.

• “Can do” attitude, be courage and confront with challenges, stand for the shared goals as well as be flexible for the approach.
• Proficient communication skills with approach both in English and Thai.
• Problem solving and analytical skills.
• Open-minded and service-minded.