Supervisor, Supplier Quality Control (Operational)

Imagine being the expert who ensures supplier quality excellence at the world’s most loved jewellery brand.

If you're passionate about quality control, data analysis, and continuous improvement, you could be our next Supervisor, Supplier Quality Control at Pandora Crafting & Supply.

We love that you will…

• Execute and control inbound inspection processes to ensure materials and products meet regulatory and Pandora quality standards

• Ensure supplier quality issues are contained, investigated, and resolved effectively

• Lead failure investigations and provide clear feedback to relevant parties

• Collaborate with internal stakeholders to follow up on feedback and complaints, implementing corrective and preventive actions

• Prepare and analyze reports such as daily inspection, capacity, productivity, and WIP aging reports

• Monitor and review supplier QC team capability, capacity, and productivity; escalate issues promptly to management

• Create, review, and update procedures, work instructions, inspection standards, including inspection time and frequency

• Ensure team understanding and compliance with operational and inspection standards

• Monitor workplace safety and environment

• Ensure regular and appropriate training for Supplier Quality Control team

• Drive continuous improvement initiatives and 5S activities

• Communicate department goals clearly and track team performance

• Perform other tasks as assigned by management

We love that you are…

• Bachelor’s degree in Engineering, Science, or related fields

• 3–5 years of experience in Supplier or Incoming Quality Control

• Experience in jewelry or manufacturing industry is an advantage

• At least 3 years of experience leading a team of 10 or more members

• Strong knowledge of quality tools and problem-solving methods (AQL, 5-Why, Gage R&R)

• Solid understanding of supplier quality systems and raw material processes

• Strong data analysis skills, especially Power BI

• Familiar with MS Office; SAP or Minitab is a plus

• Good English communication and presentation skills

• Self-motivated with strong leadership and continuous improvement mindset

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.