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Supervisor, Supplier Quality (Metal, Non-Metal)

City:  Bangkok
Country/Region:  TH
Application Deadline:  00
Key objectives:
  • Ensure supplier adherence to product regulatory requirement and provide technical support as needed.
  • Liaise with Head of Procurement and Head of OEM/ODM to align the inspection plan and capacity to ensure no interruption to operations and planning

Key duties:

  • Translate company goals into tangible actions/ metrics for Supplier Quality.
  • Manage annual and new supplier audits to ensure supplier meet PANDORA requirement and regulatory standards.
  • Develop effective NCR process and ensure NCRs are resolved in timely manner (Supplier’s quality issue problem solving and corrective action implementation).
  • Ensure quality issues found during SQ/ IQC inspection are solved in timely manner to keep up with the production plan.
  • Coordinate with cross functional for any quality issue that get communicated for solution and support.
  • Oversee the PSW process and qualify new material to be used in mass production (Lead, follow up and summary in each drop launch).
  • Approved sample PSW (such as Enamel, Plastics, spare parts, etc) review and provided to supplier before mass production order release to supplier.
  • Leverage the quality performance data to support supplier evaluation and selection.
  • Monitor supplier performance by weekly/monthly basis and improvement plan once supplier performance below the target in each category (Performance tracking).
  • Support supplier audit and qualification process; ensure suppliers meet PANDORA requirement, quality and regulatory standards.
  • Drive the continuous improvement of quality performance as a result from audit and qualification process.
  • Provide technical and quality system training to increase technical capability and quality to supplier.
  • Quality alert coordinator among PANDORA and supplier.
  • Lead and follow up deviated products from print, master part or boundary sample to qualified for support concession  in order to keep up with the production plan.
  • Work as assigned by supervisor.




  • Bachelor’s degree or higher in Engineering or related fields,
  • A minimum 2 years’ experience on Supplier Quality/Incoming Quality Control/development task,
  • Good command in English and MS office, Minitab

  • Experience in Quality System and Quality Control process,
  • Understanding of quality standards required in the Jewelry industry,
  • Familiarity with APQP, PPAP, LAR, Gage R&R and Process capability study,

Personal Competencies: 

  • Is an inspirational leader; practices genuine humility and places the team above their own interests,
  • Is self-motivated and hungry enough to work hard; willing to change,
  • Understand in raw material process and apply quality system to supplier,
  • Strong and detailed technical knowledge in Product Development process,
  • Strong ability to lead, motivate and facilitate group.