Supervisor, Order Management

Imagine being part of the Supply Chain Team for the world’s largest jewellery brand. If you are a proactive individual with a strong background in order management, stakeholder management, and possess effective communication skills, then you might be our next Supervisor, Order Management

We love that you will…

• Collaborate effectively and build strong relationships with relevant stakeholders in Global Supply Chain and Crafting &Supply to maintain alignment and transparency in operations.
• Receive supply plans (Forecast) from Global supply chain and ensure their accurate integration/upload into the system.
• Analyze variations, trends, and changes in the supply plan (Forecast) to anticipate potential impacts on operations. •    Collaborate with Material and Tactical Operations teams to assess the impact of supply plan changes on raw material availability and capacity constraint to support Product availability.
• Communicate with the Global supply chain on order fulfilment, addressing all concerns related to supply issues and capacity constraints. Provide timely updates and work collaboratively to identify solutions.
• Ensure timely and accurate integration/upload for order fulfilment into the system and collaborating with relevant stakeholders in Global Supply Chain and Crafting &Supply to manage order fulfilment follow based on the factory calendar volume, concepts and agreements.
• Analyze order fulfilment compare with plan to understand and identify the impact for capacity and material including product availability (Uncover demand)
• Respond to customer inquiries promptly and provide exceptional service throughout the order fulfillment process to support product availability.
• Collaborate with Scheduling, Production and Shipment team to develop delivery plans, address supply constraints, and manage potential delays in SKUs including recovery plans.
• Regularly maintain accuracy and report for operational order reports.
• Regularly monitor finished goods inventory levels, analyze variations to identify potential excess inventory and manage the end-to-end inventory process for optimizing stock levels.
• Identify improvement initiatives for order management and work towards standardizing processes across all sites. Drive continuous improvement efforts to enhance operational efficiency and effectiveness.
• Monitor own performance, prepare monthly / quarterly performance reports, share and collaborate with relevant teams to drive continuous improvement. 

We love that you are…

• Bachelor’s degree in Business Administration /Logistic or Supply Chain or related field.
• Experience more than 2 years in Demand/Supply Planning or order management or Logistics management field.
• Experience in manufacturing environment (Jewelry experience is preferred).
• Experience in ERP System (AX,SAP, etc)
• Fluent in English communication and self-confidence
• Strong stakeholder management and effective communication skills; interact effectively within the organization.
• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on accuracy and efficiency
• Excellent communication and negotiation skills.
• Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organizational needs.
• Demonstrate the ability to make hard decisions, making the right trade-offs.
• Is self-motivated and adaptable to change.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewelry brand with our craftsmanship. You will be part of a team of tooling improvement and report to the Senior Manager, Production Excellence Head, who also oversees overall plant processes and improvement. 

Join a team that is as diverse and inclusive as our jewellery. We believe in and value creative thinking and ensure that there are equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the other community areas. 

About Pandora Crafting & Supply 

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there will be 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group 

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalization, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.