Specialist, Order Management

Key accountabilities:

• Collaborate effectively and build strong relationships with relevant stakeholders in Global Supply Chain and Crafting &Supply to maintain alignment and transparency in operations. 
• Receive supply plans (Forecast) from Global supply chain and ensure their accurate integration/upload into the system. 
• Analyse variations, trends, and changes in the supply plan (Forecast) to anticipate potential impacts on operations. 
• Collaborate with Material and Tactical Operations teams to assess the impact of supply plan changes on raw material availability and capacity constraint to support Product availability. 
• Communicate with the Global supply chain on order fulfilment, addressing all concerns related to supply issues and capacity constraints. Provide timely updates and work collaboratively to identify solutions. 
• Ensure timely and accurate integration/upload for order fulfilment into the system and collaborating with relevant stakeholders in Global Supply Chain and Crafting &Supply to manage order fulfilment follow based on the factory calendar volume, concepts and agreements. 
• Analyse order fulfilment compares with plan to understand and identify the impact for capacity and material including product availability (Uncover demand) 
• Respond to customer inquiries promptly and provide exceptional service throughout the order fulfillment process to support product availability. 
• Collaborate with Scheduling, Production and Shipment team to develop delivery plans, address supply constraints, and manage potential delays in SKUs including recovery plans. 
• Regularly maintain accuracy and report for operational order reports. 
• Regularly monitor finished goods inventory levels, analyze variations to identify potential excess inventory and managing the end-to-end inventory process for optimizing stock levels.  
• Identify improvement initiatives for order management and work towards standardizing processes across all sites. Drive continuous improvement efforts to enhance operational efficiency and effectiveness. 
• Monitor own performance, prepare monthly / quarterly performance reports, share and collaborate with relevant teams to drive continuous improvement. 

Professional qualifications

• More than 2 years in Demand/Supply Planning or order management or Logistics management field. 
•  Experience in manufacturing environment (Jewelry experience is preferred). 
•  Experience in ERP System (AX,SAP, etc) 

Personal Competencies

• Strong stakeholder management and effective communication skills; interact effectively within the organization. 
• Strong analytical and problem-solving skills. 
• Detail-oriented with a focus on accuracy and efficiency 
• Excellent communication and negotiation skills. 
• Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organizational needs. 
• Demonstrate the ability to make hard decisions, making the right trade-offs. 
• Is self-motivated and adaptable to change. 
• Knowledge in ERP system.