Specialist, Global Process Owner

Business Process Expert

City: Bangkok

Imagine being a part of the Manufacturing Technology for the world’s largest jewellery brand. If you love to bring the innovation beyond novelties, then you might be our next Specialist, Global Process Owner at Pandora Crafting & Supply

We love that you will...

• Ensure all requirements are captured and properly translated into effective processes/workflows to support ERP and/or MES systems for operational processes.
• This role liaises between Business and IT; not technology specific.
• This role is to engage and launch efficient operations systems in support of core organizational functions and business processes.
• Understand and gather business process requirements; document business processes/workflows from business users.

• Participate in projects as the business process to be fulfilled business requirements in every project phase.
• Ensure all requirements/projects are delivered on time and within scope.
• Ensure the implemented system and data are maintained correctly; provide onsite support to the Operation teams.
• Collaborate with the business teams to translate requirements for IT.
• Work collaboratively with project teams across departments, IT teams, and consultants to access changes and implementations.
• Stakeholder management within the Operation team and cross-functionally with other workstreams to meet business requirements.
• Involve and perform System Integration Testing (SIT) and User Acceptance Test (UAT) end-user training, and validation of data migration mock runs.
• Identify test cases and test scenarios with IT and users.
• Provide orientation and training to end users for all modified and new systems (included training material preparation).

• Post-launch, support business users to ensure smooth system operation.
• Collect and document additional new/change requirements to enhance the system.
• Suggest and recommend business/process/IT solutions.
• Support operation issues that are related to the system.

We love that you are... 

• Bachelor’s degree in engineering / industrial engineering or equivalent experience with at least 3 years of project management.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Ability to multitask, resolve issues, and share knowledge.
• IT literate in MS Office, Visio, Project, etc.
• Strong communication and writing skills in Thai and English.
• Ability to train and share knowledge, skills, and attitudes with end users
• Experienced with ERP and/or MES systems (AX/SAP is an advantage)

• Understanding of jewellery operations is a plus.

Competencies Preferred

• Solid understanding of manufacturing processes.
• Strong communication and stakeholder management skills.
• Excellent interpersonal skills; resourceful and adaptable.
• Team-oriented; able to work under pressure and learn quickly.
• Self-motivated with excellent planning, organizing, problem-solving, analytical, and conceptual thinking skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Strong problem-solving skills and adaptability to change.
• Highly organized with attention to detail and ability to multitask.
• Ability to work effectively and professionally with a diverse group of managers and subject matter experts.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. 

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.

• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.

• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.