Specialist, Global Process Owner
Imagine being the bridge between Business and IT, turning complex operational requirements into effective processes and workflows that power our ERP and MES systems.
In this role, you will play a key part in ensuring our core functions run efficiently by engaging with stakeholders across the organisation and helping launch scalable, reliable operations systems.
If you thrive at the intersection of business and technology, and enjoy shaping efficient processes that enable global operations, this could be your next step as a Global Process Owner Specialist.
We love that you will…
• Understand and gather business process requirements; document business processes/workflows from business users.
• Participate in projects as the business process to be fulfilled business requirements in every project phase.
• Ensure all requirements/projects are delivered on time and within scope.
• Ensure the implemented system and data are maintained correctly; provide onsite support to the Operation teams.
• Collaborate with the business teams to translate requirements for IT.
• Work collaboratively with project teams across departments, IT teams, and consultants to access changes and implementations.
• Stakeholder management within the Operation team and cross-functionally with other workstreams to meet business requirements.
• Involve and perform System Integration Testing (SIT) and User Acceptance Test (UAT) end-user training, and validation of data migration mock runs.
• Identify test cases and test scenarios with IT and users.
• Provide orientation and training to end users for all modified and new systems (included training material preparation).
• Post-launch, support business users to ensure smooth system operation.
• Collect and document additional new/change requirements to enhance the system.
• Suggest and recommend business/process/IT solutions.
• Support operation issues that are related to the system.
We love that you are…
• Bachelor’s degree in engineering / industrial engineering or equivalent experience with at least 3 years of project management.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Ability to multitask, resolve issues, and share knowledge.
• IT literate in MS Office, Visio, Project, etc.
• Strong communication and writing skills in Thai and English.
• Ability to train and share knowledge, skills, and attitudes with end users
• Experienced with ERP and/or MES systems (AX/SAP is an advantage)
• Understanding of jewellery operations is a plus.
Competencies Preferred
• Solid understanding of manufacturing processes.
• Strong communication and stakeholder management skills.
• Excellent interpersonal skills; resourceful and adaptable.
• Team-oriented; able to work under pressure and learn quickly.
• Self-motivated with excellent planning, organizing, problem-solving, analytical, and conceptual thinking skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Strong problem-solving skills and adaptability to change.
• Highly organized with attention to detail and ability to multitask.
• Ability to work effectively and professionally with a diverse group of managers and subject matter experts.
About Pandora Crafting & Supply
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.
About Pandora Group
Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,785 points of sale, including 2,788 concept stores.
Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.