Specialist, Consumer Quality Management

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hire



Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
Resilience - ability to cope with the ups and downs and bounce back from challenges.
Love new thing - willingness to learn new methods and systems.
People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
Self-motivated - hungry enough to work hard and willing to change.
Story teller - able to convert and arrange the complicated situation and information into simply storytelling and able to deliver key message and decision making.



  • Be the frontline of consumer quality for effective communication across organization and cross functional team.
  • Driving and managing the projects for changing the business.
  • Structurally gather and generate a holistic consumer requirement and expectation.
  • Convert consumer quality expectation to product and manufacturing quality specifications.
  • Ensuring consumer satisfaction report has delivered within timeline.
  • Enhance communication on product quality and craftmanship within Pandora organization.
  • Closed-loop communication around consumer satisfaction and feedback with cross function team both in PPT and CPH.
  • Ensure consumer satisfaction and feedbacks have been highlighted, escalated and communicated to cross function team both in PANDORA Thailand and Head Office in Copenhagen.
  • Gathering the consumer satisfaction data, analyzing and identifying potential areas for improvement.
  • Partnered with product improvement team to driven the opportunities and activities for product improvement e.g. Running Change Improvement (RCI).
  • Provide technical support to Omni (Retail/Ecomm) and customer care.
  • Support competitor benchmarking program



  • Bachelor’s degree in Business, Jewelry, Operation, Engineering, Science or related field or above
  • A minimum of 5 years of working experiences; Project management and planning skill, experience in leading and managing projects and/or strategic initiatives
  • Experience working in global, international company with similar complex setup as Pandora
  • Storytelling and presentation skills
  • Ability to lead cross functionally, persuade others, and influence the decision making process
  • Critical thinking – curiosity and dare to asking the right questions
  • Result and detailed oriented
  • Strong stakeholder management and communication skills; interact effectively with the organization, from new product development, production, CPH H/O, till  retails
  • Ability to identify, analytical, options evaluation and driving the solutions
  • Team leadership and coaching skill, ability to lead, manage, coach and motivate a team
  • Teamwork skill, ability to work well across functional
  • Sound judgment and decision making: ability to consider advantages, trade-offs and make the decisions.