Specialist, Consumer Quality Management

PANDORA

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 26,000 people worldwide of whom more than 12,000 are located in Thailand, where the Company manufactures its jewellery. Pandora have been sold in more than 100 countries on 6 continents. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 1989, PANDORA started manufacturing jewellery in Thailand.

IF YOU ARE…

• Project Management – fully equips competency and passion both an art and a science driving success.
• Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
• Resilience - ability to cope with the ups and downs and bounce back from challenges.
• Love new thing - willingness to learn new methods and systems.
• People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
• Self-motivated - hungry enough to work hard and willing to change.
• Story teller - able to convert and arrange the complicated situation and information into simply storytelling and able to deliver key message and decision making.

KEY ACCOUNTABILITIES

• Organizing the project: plan, objectives, milestones, and deliverables, as well as managing team members, timelines, and budgets to ensure that successful projects are delivered.
• Be the frontline of consumer quality for effective communication across organization and cross functional team.
• Driving and managing the projects for changing the business.
• Structurally gather and generate a holistic consumer requirement and expectation.
• Convert consumer quality expectation to product and manufacturing quality specifications.
• Ensuring consumer satisfaction report has delivered within timeline.
• Enhance communication on product quality and craftmanship within Pandora organization.
• Closed-loop communication around consumer satisfaction and feedback with cross function team both in PPT and CPH.
• Ensure consumer satisfaction and feedbacks have been highlighted, escalated and communicated to cross function team both in PPT and CPH.
• Gathering the consumer satisfaction data, analyzing and identifying potential areas for improvement.
• Partnered with product improvement team to driven the opportunities and activities for product improvement e.g. Running Change Improvement (RCI).
• Provide technical support to Omni (Retail/Ecomm) and customer care.
• Support competitor benchmarking program

QUALIFICATIONS

• Bachelor’s degree in Business, Jewelry, Operation, Engineering, Science or related field or above.
• A minimum of 5 years of working experiences;
• Project management and planning skill, experience in leading and managing projects and/or strategic initiatives.
• Experience working in global, international company with similar complex setup as Pandora.
• Storytelling and presentation skills
• Ability to lead cross functionally, persuade others, and influence the decision making process.
• Critical thinking – curiosity and dare to asking the right questions.
• Result and detailed oriented.
• Strong stakeholder management and communication skills; interact effectively with the organization, from new product development, production, CPH H/O, till  retails.
• Ability to identify, analytical, options evaluation and driving the solutions.
• Team leadership and coaching skill, ability to lead, manage, coach and motivate a team.
• Teamwork skill, ability to work well across functional.
• Sound judgment and decision making: ability to consider advantages, trade-offs and make the decisions.