Specialist, Consumer Quality Management

Req13953

IF YOU ARE…

Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
Resilience - ability to cope with the ups and downs and bounce back from challenges.
Love new thing - willingness to learn new methods and systems.
People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
Self-motivated - hungry enough to work hard and willing to change.
Story teller - able to convert and arrange the complicated situation and information into simply storytelling and able to deliver key message and decision making.
 

KEY ACCOUNTABILITIES:

• Be the frontline of consumer quality for effective communication across organization and cross functional team.
• Driving and managing the projects for changing the business.
• Structurally gather and generate a holistic consumer requirement and expectation.
• Convert consumer quality expectation to product and manufacturing quality specifications.
• Ensuring consumer satisfaction report has delivered within timeline.
• Enhance communication on product quality and craftmanship within Pandora organization.
• Closed-loop communication around consumer satisfaction and feedback with cross function team both in PPT and CPH.
• Ensure consumer satisfaction and feedbacks have been highlighted, escalated and communicated to cross function team both in PANDORA Thailand and Head Office in Copenhagen.
• Gathering the consumer satisfaction data, analyzing and identifying potential areas for improvement.
• Partnered with product improvement team to driven the opportunities and activities for product improvement e.g. Running Change Improvement (RCI).
• Provide technical support to Omni (Retail/Ecomm) and customer care.
• Support competitor benchmarking program

QUALIFICATIONS:

• Bachelor’s degree in Business, Jewelry, Operation, Engineering, Science or related field or above
• A minimum of 5 years of working experiences; Project management and planning skill, experience in leading and managing projects and/or strategic initiatives
• Experience working in global, international company with similar complex setup as Pandora
• Storytelling and presentation skills
• Ability to lead cross functionally, persuade others, and influence the decision making process
• Critical thinking – curiosity and dare to asking the right questions
• Result and detailed oriented
• Strong stakeholder management and communication skills; interact effectively with the organization, from new product development, production, CPH H/O, till  retails
• Ability to identify, analytical, options evaluation and driving the solutions
• Team leadership and coaching skill, ability to lead, manage, coach and motivate a team
• Teamwork skill, ability to work well across functional
• Sound judgment and decision making: ability to consider advantages, trade-offs and make the decisions.