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Product Expert (SAP DMC / ME Manufacturing)

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until hired

Ref. 10229

     Are you an experienced professional who is enthusiastic about leveraging technology, agile principles to drive high impact products within organizations? If so, Pandora is embarking on an exciting digital manufacturing journey to create a new strong digital backbone for the biggest jewellery brand in the world. The digital manufacturing transformation will go on for multiple years and is foundational for the delivery of our Phoenix strategy. The programme is a fantastic opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.

     We are embracing agile methodology structured around product teams with clear focus on business outcomes. Strong and enthusiastic Product Management is a key component of realizing these ambitions. In this newly created role, you will be part of the team shaping of our product domain to ensure Pandora is leveraging technology at the heart of evolving our manufacturing business and delivering growth. This is a hands-on functional role, with a high degree of collaboration to drive cultural change and raise the maturity levels of the agile delivery practices. Have we sparked your interest? If so, we would love to hear from you!


     As a Product Expert within Pandora Manufacturing Technology COE team, you will be responsible for the business process design, fit-gap analysis as well as validating functional deliverables of the system integrator / implementation partner (SI) such as organization structure, master data, configuration, and customization choices.
     You will function as the connector between functional needs and technology ensuring that we are always working on the things that creates value for our business. This also includes delivery of our new Digital Strategy, Crafting & Supply Strategy, and the ambition of creating the SMART factory and Data-driven manufacturing. You will work together with Production, Quality, Maintenance and Supply Chain teams to establish a new agile delivery engine to cross-functionally realize the strategic ambitions. You will focus on driving the product agenda for the most critical part of the strategy, i.e., shaping and implementing a new ecosystem for MOM (SAP Digital Manufacturing Cloud - SAP DMC) capabilities across the plants.
Your key accountabilities will be to:

  • Provide end-to-end expertise and guidance on Manufacturing Execution SAP DMC business processes, innovations on existing business processes from functional and technical perspective
  • Deliver valuable insights, from business case to blueprinting to go-live, based on previous implementation experience with the end-to-end project lifecycle
  • Create value, accelerate and de-risk delivery from SAP DMC based business transformation
  • Lead the implementation and roll-out of SAP DMC solution across plants in multiple countries
  • Apply understanding of domain capability integration with SAP capabilities (e.g., Production, Supply Chain) and their operating functions
  • Lead gap analysis to uncover functionality that may require further configuration or an additional solution
  • Conceptualize functional analysis and the modelling of business processes in relation to key results / targets, ensuring a cross-sectional view of the functional needs
  • Support targeted functional architecture design, roadmap and the complexity estimate conducted with the Solution Architect and SI teams
  • Identify and initiate process efficiencies to improve existing business processes. Monitor and apply regulatory / legal changes that affect business processes and system functionality
  • Advise on best practices in the operating model for the function in your scope of expertise
  • Proactively work with business leaders, process leaders, and working teams to identify technology solutions and integration opportunities to solve business needs
  • Initiate and lead design and testing of reports, interfaces, forms, and conversions
  • Perform validation and reconciliation of data conversions
  • Coach and challenge testing strategy and execution, documentation, quality assurance and more along the way
  • Become industry expert in areas of responsibility, while continuing education and knowledge through self-directed learning, user groups, educational materials, training
  • Explore new SAP applications as a subject matter expert and may be first adopter for emerging SAP technologies
  • Mentor a dynamic team of Business Analysts, providing guidance and motivation to team members


What is needed to succeed;

  • 8+ years of functional, business process experience within agile organizations
  • Experience from manufacturing preferred, as well as knowledge of SAP Digital Manufacturing Cloud (DMC) or Manufacturing Execution (ME) or SAP Plant Connectivity (PCo) or SAP Manufacturing Integration Intelligence (MII)
  • Must have completed two SAP DMC or SAP ME full life-cycle implementation with special focus on manufacturing execution, detailed scheduling, resource orchestration, in-process quality, and plant maintenance
  • Good understanding of automation layer and machine connectivity (e.g., PLC, SCADA, OPC UA, MQTT)
  • Good understanding of manufacturing operation flows across materials, information and people and manufacturing KPI’s
  • Expertise in integration with other manufacturing eco-systems including ERP (SAP S/4HANA), Advanced Planning & Scheduling (APS), Product Lifecycle Management (PLM)
  • Strong experience in enterprise IT management, technology consulting, advisory or professional services
  • Good understanding of the SAP Activate implementation methodology and agile framework
  • Ability to document business requirements, functional design specification requirements and training materials
  • Ability to conduct business blueprint workshops, configuration, user acceptance testing, end-user training
  • Strong stakeholder management to ensure a holistic perspective gathered and backing for product backlog / priority ensured
  • Advanced client-facing skills, including the ability to analyse complex problems, influence and negotiate with customers
  • Independent, initiative-taking, and structured. Ability to ensure progress and commitment to deadlines
  • Understanding of agile methods and processes, and capability of supporting agile product teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt
  • Business acumen and politically astute, ability to act with diplomacy and sensitivity to cultural diversity
  • Professional SAP certification would be an advantage
  • Combination of strategic and analytical insights with a passion for technology