Officer, Consumer Quality Management

City: Bangkok

Country/Region: TH

Application Deadline: Until Hired

Officer, Consumer Quality Management

Collaborate with global teams and step into a project-based role where ideas turn into impact, and insights shape the future of consumer satisfaction at Pandora. If you’re a fast-paced learner who loves connecting the dots, telling stories with data, and driving projects that matter. This is your stage.

WHAT WE'RE LOOKING FOR…
• Critical thinker & curious mind – you ask the right questions and seek answers that drive improvement.
• Resilient & adaptable – you embrace change and can bounce back from challenges.
• Creative & self-motivated – eager to explore new approaches, tools, and technologies (e.g., AI, video storytelling).
• Collaborative & people-focused – skilled in building strong relationships within the organization.
• Storyteller – able to simplify complex information into clear narratives that influence decisions.

KEY ACCOUNTABILITIES
Strategic initiatives & projects
• Support and execute strategic projects, ensuring timelines, deliverables, and stakeholder alignment.
• Explore benchmarking studies and market research that guide product and communication improvement.
• Handle administrative tasks, including reimbursements and expense documentation.
Consumer quality communication
• Understand, analyze, and digest consumer feedback and technical findings into sharp, clear, actionable reports.
• Develop engaging communication materials (e.g., short videos, presentations, training content) to share insights across teams.
• Facilitate meetings and forums with global stakeholders, ensuring key takeaways and action plans are captured and aligned.
Visitor engagement & coordination
• Support preparation of materials, facilities, and arrangements to ensure a seamless experience for visitors.

QUALIFICATIONS
• Bachelor’s degree in Business, Science, Arts, or related field.
• 1–3 years of experience, preferably in a multinational or complex organization like Pandora.
• Project management or planning experience is a strong plus.
• Strong skills in English and Thai communication, presentation, and storytelling.
• Able to manage stakeholders and work effectively in cross-functional teams.
• Analytical, structured, and detail-oriented mindset.
• Resilient, adaptable, and results-driven.