Officer, Consumer Quality Engineering

Main purpose of the role: The role involves supporting and managing strategic projects to drive business growth and operational efficiency, with a focus on consumer quality. Key responsibilities include tracking RMA performance, conducting failure analysis, and developing RCI solutions. Manage E2E for benchmark activities.

Key accountabilities: 

Strategic initiatives and projects
•    Assist in supporting and managing strategic projects to drive business growth and operational efficiency.
•    Help manage projects and initiatives related to consumer quality.
•    Ensure timely and successful execution of projects.

Product Enhancement (RMA & RCI)
•    Monitoring RMA performance and make proposal of products for RCI.
•    Facilitate and coordinate with DCs for RMA parts and conduct failure analysis.
•    Supporting to consolidate and analyse RMA data, feedback, and failure analysis to generate reports.
•    Leading the development RCI solutions with local and global stakeholders.
•    Ensure timely execution of RCI actions.
•    Regularly update RCI activity status and plans.

Product Quality Communication
•    Facilitate communication across cross functional stakeholders.
•    Prepare and deliver presentations to senior management and stakeholders.
•    Address product quality inquiries from commercial teams and provide product quality knowledge and training.

Benchmark activity
•    Assist in developing a benchmark proposal, including budgets, sample types and quantities, testing plan, and timeline.
•    Manage and procure benchmark samples for the study.
•    Work closely with cross-functional teams to prepare a comprehensive benchmark report that includes learnings and findings.

Qualifications: 

• Bachelor’s degree or above in Engineering or Science fields.
• 1-2 years in customer quality, quality assurance or quality engineer.
• Experience in a manufacturing environment, preferably in the jewelry industry.
• Experience to lead project/activity with cross-functional team.

Personal Competencies:

•    Organizational Skills: Strong ability to prioritize tasks and meet deadlines.
•    Communication Skills: Excellent verbal and written communication, conveying information clearly and concisely.
•    Data Analysis Proficiency: Skilled in using data analysis and reporting tools to interpret and present findings effectively.
•    Attention to Detail: High accuracy in handling information and documentation.
•    Statistical Knowledge: Basic understanding of statistics, data analysis, and problem-solving.
•    Pressure Management: Ability to work under pressure and meet tight deadlines.
•    Self-Motivation: Highly self-motivated, eager to work hard, and adaptable to change.

Computer Skills:

• Microsoft 365
• AI tools a plus.
• Data analysis tools

Language Skills: Excellent in English