Officer, Consumer Quality Engineer

Job Description:

1. Operational Support:
•    Assist in monitoring RMA performance and supporting RCI actions, ensuring adherence to timelines and targets.
•    Provide administrative support for project initiation, documentation, and deliverable tracking while collaborating with cross-functional teams to gather data, conduct analysis, and prepare reports for strategic decision-making.
•    Build organized, clear and structured powerpoints for operational procedures and meetings.
•    Assist in maintaing, building & beutification of our online digital platform.
2. Quality Improvement Support:
•    Assist in identifying trends and insights from customer feedback and quality data, supporting the implementation of improvement initiatives.
•    Coordinate with relevant stakeholders to drive change related to trending topics and quality improvement opportunities.
•    Support the dissemination of tools, resources, and knowledge to consumer-facing and DC channels to address product quality queries effectively.
3. Collaboration and Communication:
•    Facilitate cross-functional collaboration by scheduling meetings, preparing agendas, and documenting action items.
•    Assist in maintaining transparency and inclusion across departments by sharing updates, progress reports, and relevant information.
•    Serve as a liaison between the CQE team and other departments, ensuring alignment and coordination of efforts.
•    A positive attitude and strong willingness for growth, problem solving & thinking outside the box.
4. Professional Development and Team Support:
•    Engage in continuous learning and development to enhance skills and knowledge relevant to quality management and support functions.
•    Provide assistance to team members as needed, contributing to a positive and collaborative work environment.
•    Uphold the organization's culture of trust, teamwork, and innovation through active participation and contribution to team initiatives.

5. Internal Customer Inquiry Management:
•    Manage the internal quality inquiry channel, promptly responding to inquiries within designated timelines.
•    Coordinate investigations, gather relevant information, and facilitate resolution of customer inquiries.
•    Maintain records of inquiries, investigations, and resolutions for reporting and analysis purposes.

Qualificaitons:

• Bachelor’s degree in Marketing, creative content or similar collaborative creative & communication fields, or engineering or science fields
• Experience in web design and AI a plus. communicaitons, & content creation
• Strong English language communication & people skills, confident cross functional collaborator & ability to convey information clearly and concisely.
• 1-2 years of experience in customer quality, quality engineer, marketing & content creation, or collaborative creative fields. 
• Experience in multinational company.
• Experience to lead project/activity with cross-functional team.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in data analysis and reporting tools, with the ability to interpret and present findings effectively.
• Attention to detail and accuracy in handling information and documentation.
• Basic statistic, Data analysis, Problem solving knowledge 
• Good leadership and teamwork skills
• Able to work under pressure and tighten timeline
• Is self-motivated and hungry enough to work hard; willing to change and grow