Officer, Consumer Quality Management

Req. 11531

IF YOU ARE!

• Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
• Resilience - ability to cope with the ups and downs and bounce back from challenges.
• Love new thing - willingness to learn new methods and systems.
• People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
• Self-motivated - hungry enough to work hard and willing to change.
• Story teller - able to convert and arrange the complicated situation and information into simply storytelling and able to deliver key message and decision making.

May this job will fit with you, here please review more detail and apply!

KEY ACCOUNTABILITIES

• Be the frontline of consumer quality for effective communication across organization and cross functional team.
• Supporting the projects for changing the business and ensure project plan has been executed well. 
• Supporting to gather and generate a holistic consumer requirement and expectation.
• Participate the activity to convert consumer quality expectation to product and manufacturing quality specifications.
• Ensuring consumer satisfaction report has delivered within timeline.
• Supporting the communication on product quality and craftmanship within Pandora organization.
• Closed-loop communication around consumer satisfaction and feedback with cross function team both in PPT and CPH.
• Ensure consumer satisfaction and feedbacks have been highlighted, escalated and communicated to cross function team both in PPT and CPH.
• Gathering the consumer satisfaction data, analyzing and identifying potential areas for improvement.
• Partnered with product improvement team to driven the opportunities and activities for product improvement e.g. Running Change Improvement (RCI).
• Gather and prepare the technical support for Omni (Retail/Ecomm) and customer care.
• Support competitor benchmarking progra

QUALIFICATIONS

• Bachelor’s degree in Business, Jewelry, Operation, Engineering, Science or related field or above.
• A minimum of 3 years of working experiences. 
• Project management and planning skill are plus.
• Experience working in global, international company with similar complex setup as Pandora.
• Good in presentation and storytelling skills.
• Strong in communication and interpersonal skills.
• Critical thinking – curiosity and seek for answer.
• Result and detailed oriented.
• Analytical skills.
• Teamwork skill, ability to work well across functional.
• Sound judgment and decision making: ability to consider advantages, trade-offs and make the decisions.