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Officer, Advances Quality Voice of Customer

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hired

Req. 11531

Key objectives:

  • Be the quality gate-keeper for new product designs and innovations; set quality standards and ensure best practices are incorporated
  • Ensure closed-loop communication of quality issues from mass production, to pre-production, and to Group QA/ Design team in CPH
  • Ensure RMA issues are rectified and close-out in a timely fashion
  • Ensure all action/lesson learn become a standard and provide to development team
  • Ensure management of any Customer complaint, coordinating Dc’s feedback

Key duties:

  • Translate company goals into tangible actions/ metrics for Advanced Quality
  • Drive the RMA/ RCI processes and ensure corrective actions are addressed in timely manner
  • Ensure closed-loop product improvement process during design & development stage based on RMA and market quality trends
  • Create standardization and lesson learn to ensure development team have awareness
  • Be single contact point for Customer complaint coordinating Dc’s feedback
  • To support any further assignment from supervisor.



  • Bechelor’s degree in Engineering or Science fields
  • 1-2 years of experience in customer quality, quality assurance or quality engineer
  • Experience in manufacturing environment, Jewelry and in multinational company are preferred
  • Experience to lead project/activity with cross-functional team
  • Ability to relate cooperatively with internal and external department
  • Basis statistic, Data analysis, Problem solving knowledge
  • Strong interpersonal and communication skills
  • Able to work under pressure and tighten timeline
  • MS office, Word, Excel, PowerPoint, etc.
  • Strong leadership
  • Fluently in English.