Officer, Advance Quality Voice of Customer

Req.11526

Key objectives:

• Be the quality gate-keeper for new product designs and innovations; set quality standards and ensure best practices are incorporated
• Ensure closed-loop communication of quality issues from mass production, to pre-production, and to Group QA/ Design team in CPH
• Ensure RMA issues are rectified and close-out in a timely fashion
• Ensure all action/lesson learn become a standard and provide to development team
• Ensure management of any Customer complaint, coordinating Dc’s feedback

Key duties:

• Translate company goals into tangible actions/ metrics for Advanced Quality
• Drive the RMA/ RCI processes and ensure corrective actions are addressed in timely manner
• Ensure closed-loop product improvement process during design & development stage based on RMA and market quality trends
• Create standardization and lesson learn to ensure development team have awareness
• Be single contact point for Customer complaint coordinating Dc’s feedback
• To support any further assignment from supervisor.

Qualifications:

• Bechelor’s degree in Engineering or Science fields
• 1-2 years of experience in customer quality, quality assurance or quality engineer
• Experience in manufacturing environment, Jewelry and multinational company is preferred
• Experience to lead project/activity with cross-functional team
• Ability to relate cooperatively with internal and external department
• Basis statistic, Data analysis, Problem solving knowledge
• Strong interpersonal and communication skills
• Able to work under pressure and tighten timeline
• Computer skill to MS office, Word, Excel, PowerPoint, etc.
• Fluently in English
• Strong leadership.