Manager, Organization Quality

City: Bangkok

Country/Region: TH

Application Deadline: Until Hired

Lead development and maintenance of Pandora Crafting and Supply Quality Management Systems (QMS). Ensure systems comply with the needs of the business, customer requirements, and designated international standards. Continuously improve the management system to optimize the performance of Crafting and Supply operations.

Key Accountabilities

Develop, maintain, and deploy Pandora Crafting and Supply Quality Management System(QMS) to continuously improve business performance.
Manage & Develop QMS Internal audit and identify key opportunities to improve business performance and enhance QMS effectiveness.
Lead problem solving activities using root cause analysis tools to ensure effective closure of any corrective actions.
Monitor key quality metrics and report insights and trends to senior leadership
Ensure document control procedures are followed and updated as needed
Train employees on quality procedures, standards, and tools.
Lead external audit preparation and execution to ensure the operation readinees for audit with key stakeholders.
Maintain change management system to ensure effective and sustainable implemenation of engineering changes.
C&S KPI’s – Productivity, Scrap & Rework, FROT,
Internal system audit effectiveness (Lead time to close corrective actions, Number of non-conformances repeat)
External audit effectiveness (Number of Critical finding)
ECRN efficiency (Number of change repeat, implement timeline)
Employee eNPS and LES

Key Requirements

Bachelor Degree in Business Administration or Engineering
Experience building and deploying an effective quality management system (can be using international standards such as ISO9001/ISO14001/ISO45001 or similar) to deliver improvement in business performance
Experience building and deploying an effective social compliance audit system – such as ILS Disney, SEDEX, SMETA, Material Chain of Custody

Ability to create a vision and lead change of both process and people
Critical thinking and ability to deliver solutions to complex business problems
Possess the strategic perspective and create sustained results for Pandora
Effectively plan and efficiently deliver exceptional work while handling both volume and complexity
Strong stakeholder management and communication skills; interact effectively within the organization
Inspirational leader - practices genuine humility and places the team above their own interests
Excellent communication, interpersonal with the ability to effectively collaborate with cross-functional teams.
Is self-motivated and hungry enough to work hard; willing to change
Is smart about other people; has an ability to lead, manage, motivate, and run own team of future leaders

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,800 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.