Manager, Change/Communication

Imagine being responsible for managing Change in conjunction with both technical specialists and change professionals – to help maximize the ability to achieve desired changes for the world’s largest jewellery brand. If you love driving our Manu Tech transformation, delivering change management and communication activities aimed to maximize change adoption, ultimately resulting in the realization of Pandora’s objectives and our business goals, then you might be our next Manager, Change/Communication at Pandora Crafting & Supply.

 
You’ll help to excite and delight our colleagues to maximize the value from our products and projects by producing creative and high-quality change, training and communications plan and helping our product teams to bring these to life.

This collaborative role will help us to have a positive effect to our colleagues and customers impacted by our changes. It will be a fun, hands-on role, perfect for someone dependable and proactive, who loves to roll up their sleeves, lead on change management and to work closely as part of a fun, dynamic team.

We love that you will…

• Work closely with our Manu Tech Product teams
• Embed the change management agenda across our function, especially supporting our colleagues to understand our end users
• Create awareness of changes, build desire for our products and enable our colleagues to get the best out of the data and tools they have to hand through change management, training and communications
• Own and deliver against a change and communication plan; ensuring messages are crafted for the right audience at the right time in the right channel in a consistent and engaging format and that these audiences are well informed
• Enterprise and function wide change activities to enable new ways of working in and outside of Manu Tech
• Define and execute the activities to help ensure achievement of the projected business benefits after delivery
• Identify stakeholders impacted by change and drive a right-sized stakeholder management plan
• Outline key business engagement messages that need to be communicated throughout projects
• Advise/coach on what to look out for when implementing changes
• Be an active member in shaping the global approach to change practices across Pandora
• Provide support to projects regarding transition and change planning on an ad-hoc basis
   

We love that you are…

• Bachelor’s or Master’s degree in a related field
• 7+ years of experience in change management and communications
• Experience working in a technical environment or within an IT or Digital function
• In depth understanding of how people go through business change and the change process
• Familiarity with agile approaches, tools and phases of the product lifecycle
• Full professional proficiency with strong written and oral English required
• Proven track record from similar organizations or positions
• Excellent skills in Power Point and with written communication
• Great verbal and written communication and presentation skills
• Ability to structure and follow up proactively and creatively
• Ability to develop successful and strong relationships with internal and external stakeholders
• Exhibit stellar motivation and attitude
• Curiosity to continuously acquire new knowledge and skills in both a physical and digital environment
• Good cooperation skills and interpersonal skills
• Strong problem-solving skills
• Global mindset

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of Manufacturing Technology people and report to Vice President, Manufacturing Technology.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,785 points of sale, including 2,788 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.