Lead Business Analyst

Lead Business Analyst – Integrated Planning, Supply Chain Technology

Are you good at connecting the dots between business processes and how they are brought to life using data & technology? Are you passionate about retail, supply chain & merchandising? Do you consider yourself suitably placed at the junction of people, process & technology and well poised to leverage your position to drive meaningful business results? If yes, then we might have an exciting opportunity for you!

About the team

Pandora’s Supply Chain Technology department is looking for a Lead Business Analyst to support the ‘Integrated Planning’ product line – it is a suite of products supporting key capabilities within Merchandising, Supply Chain & Manufacturing Planning. As our new colleague you will be part of our Agile ways-of-working and will be working across our value streams, with a strong focus on Supply & Capacity Planning.

In this role, you will be an expert in and understand the key drivers and complexities of driving technology innovation and capability building in an extremely competitive market, with particular focus on ongoing initiatives at Pandora around ERP modernization & bringing in a new E2E Integrated Planning solution.

As a Lead Business Analyst within Integrated Planning, you will be responsible for understanding as-is business processes within the realm of Supply & Capacity Planning, as well as help envision the future as Integrated Planning embarks on its digital transformation journey. Reviewing and providing input into solutions and then coordinating and supporting the communication and delivery of those requirements with relevant parties would be a key part of your job. With our strong focus on quality, we also expect that you will play a role in creating and executing test cases, validating with our end users and communicating issues back to your product teams so that we ensure that our solutions are scalable, simple and drive operational excellence.

As mentioned earlier, the role is centered around Supply & Capacity Planning and hence you would be working closely with Pandora’s Group Supply Chain & Crafting & Supply business teams. You will be a key member within our o9 implementation program (Program Hero), supporting the product team during build, SIT/UAT and Go Live, working closely with solution architects and o9 configuration team in landing an aligned data architecture. Supply & Capacity track within Integrated Planning product line is focused on optimizing product availability & net inventory working capital by providing capable and reactive planning solutions that can scale for complexity. Aspects of the role would be operational & commercial-focused, and would involve business user training and onboarding to our suite of existing and incoming new products.

As a Lead Business Analyst, you would also have local team management responsibilities within Bangkok Tech Hub team for Integrated Planning, and you would be working closely with rest of the product line based in Copenhagen.

Your role as a Lead Business Analyst:    

• Work closely with Product Manager to build clarity on features refinement and prioritization
• Collaborate with business users (e.g Supply Planners) to understand planning requirements, and help map them back to product roadmap & backlog
• Build proficiency in understanding the data landscape for planning solutions, and how it relates to ERP & various planning functions
• Lead discovery towards new initiatives that support digital transformation at Pandora, and help shape the long range plan for Integrated Planning
• Work with owners of interfacing systems to manage dependencies
• Work closely with Engineering Chapter within Supply Chain Technology, and quickly gain understanding of technology landscape within Integrated Planning
• Act as Team Lead for Integrated Planning team based in Bangkok Tech Hub, and liaise closely with product line leadership team to drive operational improvements within the team locally
• Understand and be a promoter for DevOps way of working

What you need to succeed:

• 5+ years of experience as a Business Analyst or Product Owner preferred, with prior exposure to and expertise in working within supply chain planning functions (demand planning, supply & capacity planning, merchandise planning, assortment planning)
• Experience from retail, fashion, FMCG industry preferred
• Bachelor's degree in sciences, engineering, technology or economics; Master’s qualifications is a plus
• Prior experience working in an Agile setup
• Experience in the development of documentation of business process, requirements and business cases in non-technical language, clearly articulating benefits
• Experience conducting interviews and workshops for requirements gathering and validation including working with internal customers and both internal and external technical experts
• Knowledge of information systems development, testing principles, project methodologies

About Pandora

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19 billion in 2020.