Global Process Manager

Imagine being responsible for the Order to Cash processes related to Manufacturing and be the bridge between the Process team in Copenhagen and the Process team in Manufacturing, Thailand. If you love demonstrating a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments, then you might be our next supervisor for Global Process Manager, Order to Cash, Manufacturing at Pandora Crafting & Supply.

At Pandora, we are currently embarking on an exciting digital journey to create a new strong backbone (Compass SAP S4/HANA- ERP) for the biggest jewellery brand in the world. The business transformation will go on for several years and is foundational for the delivery of our Phoenix strategy. This program is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.
Do you want to help Pandora to reach our strategic goals? And are you looking for a chance to become part of a global organisation characterised by inclusion, diversity and ambition? Then look no further!

We love that you will…

• Implement SAP S/4 HANA best practice processes for the Order to Cash area related to Manufacturing ensuring global processes are aligned with other functional workstreams in Pandora
• Represent the Order to Cash stream in relation to Manufacturing ERP.
• Secure decisions taken within the Order to Cash stream is aligned with Manufacturing, Distribution and other key stakeholders to secure SAP S/4 HANA best practices.
• Secure utilization of SAP Advisory Service when decisions on future Processes are made.
• Prepare and facilitate workshops online and onsite around the world.
• Be involved in decision for master data migration strategy.
• Take ownership of data cleansing and migration for Order to Cash Data.
• Meet deadlines for Program deliverables for the SAP S/4 HANA implementation.
• Manage hands-on work with designing, testing and delivering changes to processes 
• Stakeholder management, internal as well as external 
• Process documentation
• In addition also be on-site contact for Thailand Distribution Center for topics related to Order to Cash.
• Support Pandoras growth strategy, Pandora is taking big steps to replace the current ERP landscape with SAP S/4 HANA
   

We love that you are…

• 5+ years of experience working within Process Management and system rollouts (SAP or other ERP)
• Potential relevant experience from another area within Pandora
• A master’s degree within Supply Chain Management, Manufacturing or similar
  Excellent project management skills including workshop facilitation
• Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio)
• Large experience with Agile training, Scrum, Six Sigma, Lean or Prince 2.

Humble, hungry and people smart
To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Global Operations Development team. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, potentially by living abroad, and is located in Thailand to sit in our offices at Manufacturing site. 

Your new team

The Order to Cash team in the roll-out Program currently consists of 36 members both consultants and internal Pandora Process Managers which all are skilled and easy going. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Order to Cash, Global Operations Development.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of the Order to Cash people and report to Director, GPO Order-to-Invoice.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.

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