Director, Supplier Quality

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hire

Req. 14430

Location: Bangkok, Thailand


     Key objectives

  • Lead the development and implementation of the Pandora Supplier Quality Management strategy.
  • Lead the development, communication, and management of the Supplier Quality policies, processes, and KPI’s to ensure delivery of purchased materials that adhere with all Pandora Quality requirements.
  • Partner with Procurement, Contract Manufacturing, Advanced Quality, and Internal Manufacturing to identify and escalate supplier quality issues impacting the supply chain and manage to resolution. 

     Key duties

  • Translate company goals into tangible actions/ metrics for Supplier Quality, including improvement of low performing supplier metrics.
  • Oversee creation and implementation of quality inspection standards with suppliers according to PANDORA quality requirements for all outsourced materials (spare parts), raw materials, components, and finished goods.
  • Collaborate with plant leadership to maintain necessary standardization in supplier quality processes.
  • Oversee supplier audits to ensure supplier meet PANDORA requirement and regulatory standards.
  • Develop effective NCR process and ensure NCRs are resolved in timely manner.
  • Leverage the quality performance data to support supplier evaluation and selection.
  • Support supplier audit and qualification process; ensure suppliers meet PANDORA requirement, quality and regulatory standards.
  • Drive the continuous improvement of supplier quality performance based on supplier metrics.



  • Bachelor’s degree or above in Engineering/science or related field,
  • Minimum 10 years’s experience in Manufacturing or Supplier Quality, 5 years leading a department,
  • Most preferred experience from Jewelry manufacturing
  • Experience and skill to High volume, mass manufacturing experience preferred
  • Proven track record of leading change in an organization
  • Drive the solution to most complex business problems
  • Possess the strategic perspective and create sustained results for Pandora (financial, non-financial)
  • Demonstrate ability to make hard decisions, making the right trade-offs
  • Effectively plan and efficiently deliver exceptional work while handling both volume and complexity
  • Is an inspirational leader; practices genuine humility and places the team above their own interests
  • Is self-motivated and hungry enough to work hard; willing to change
  • Is smart about other people; has an ability to lead, manage, motivate, and run own team of future leaders
  • Strong stakeholder management and communication skills; interact effectively with the organization
  • Quality core tools (AQL, Gage R&R, APQP, FMEA, MSA, SPC, PPAP)
  • Good command to MS office, Minitab     
  • Good command in English