Director, People Experience and Transformation
HR Operations & Transformation Director role will focus on strategic improvements, optimizing HR processes, and integrating new technologies to reduce administrative tasks and uplift employee experience of the organization.
Key accountabilities:
• Administration: The HR Operations team is responsible for people related administrative tasks that keep the business running. These tasks include payroll management, staff data entry, and maintenance.
• Compliance: Legally, organization has to be aligned with country-specific labor laws when tasked with things such as hiring, workplace rules, and employee treatment. HR Operations outlines the HR compliance policies that need to be followed internally.
• Recruitment: HR operations pick up administrative work from the recruitment team e.g. contract generation, structured onboarding program, connecting with related functions to prepare right onboarding experience to employees
• Offboarding: It involves administrative tasks like ensuring the employee returns company property, notifying IT and payroll about personnel changes, and preparing any paperwork the employee might need to sign.
• Single source of pooled data: Maintain accurate employee documentation, including changes and associated procedures. The function will provide data and support to HRBP and handle inquiries related to process and policy from employees
• HR technology solutions : HR operation and transformation will provide insight and reports on HR metrics to support company decision making
• Process transformation: Conduct thorough assessments and evaluations of existing employee related processes, identifying areas for improvement, inefficiencies, and bottlenecks and propose solutions for improvement.
Qualifications & Competencies
• Bachalor’s degree and above in Human Resource or related field
• Previous experience in a similar role ideally in an HR employee experience coupled with previous HR administration experience in multinational companies
• Experience in people transformation/ automation with success stories
• General knowledge and understanding of HR policies, processes and labour Law
• Have worked in a rapid, fast-moving environment, which is both complex and dynamic
• Have worked in a multi-cultural/multi-country work environment
• Leadership excellence with team member of 10+
• Excellent attention to detail and high accuracy of working
• The ability to manage, organise and co-ordinate on workload
• Must be able to demonstrate the ability to communicate effectively at all levels
Welcome to our Crafting & Supply
The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of 60 people and report to the VP of HR&C.
Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.
About Pandora Crafting & Supply
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.
About Pandora Group
Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.
Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.