Business Process Manager - Manufacturing operation management (MOM)

Imagine being responsible for business process improvements and technology innovation for the world’s largest jewellery brand. If you love to drive high impact products within organizations, then you might be our next Business Process Manager at Pandora Crafting & Supply.

We love that you will

• Process Analysis and Design:
  • Analyse existing manufacturing processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Design and implement streamlined processes that align with organizational goals, increase quality, and improve production flow.
  • Develop and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and workflows.
• Project Management:
  • Lead and manage business process improvement projects from inception to completion, focusing on manufacturing operations.
  • Develop activity plans, set timelines, and ensure projects are delivered on time, within scope, and within budget.
  • Coordinate with cross-functional teams, including production, quality assurance, supply chain, and maintenance, to ensure successful project execution.
• Lean Manufacturing and Continuous Improvement:
  • Apply Lean manufacturing principles and Six Sigma methodologies to drive process improvements and eliminate waste.
  • Conduct value stream mapping, root cause analysis, and kaizen events to identify and implement process enhancements.
  • Foster a culture of continuous improvement by training and mentoring employees on Lean and Six Sigma tools and techniques.
• Change Management:
  • Work together with Change management team to develop and implement change management strategies to ensure successful adoption of new manufacturing processes and/or new software applications
  • Communicate process changes and improvements to stakeholders at all levels of the organization.
  • Provide training and support to employees to facilitate smooth transitions and ensure adherence to new processes and/or new software applications.
• Stakeholder Collaboration:
  • Collaborate with various departments across the business, namely within Production, Manufacturing Quality, Warehouse Management, Maintenance, Supply chain teams to understand their process needs, challenges, and improvement opportunities.
  • Build strong relationships with key stakeholders, including production, quality, and supply chain team, to foster a collaborative approach to process improvement.
  • Facilitate workshops and meetings to gather input, feedback, and buy-in for process improvements.
• Compliance and Risk Management:
  • Ensure all manufacturing processes comply with relevant industry regulations, standards, and best practices.
  • Identify potential risks associated with process changes and develop mitigation plans to address them.
  • Conduct regular audits and assessments to ensure adherence to established processes, procedures, and quality standards.
• Software Implementation and Integration:
  • Oversee the implementation and integration of Manufacturing Execution Systems (MES) and other execution related systems to optimize manufacturing operations.
  • Collaborate with IT technical team and software vendors to ensure successful deployment of MES and other solutions.
  • Develop and execute training programs for staff on the use of MES and other execution related systems.
  • Monitor and troubleshoot issues related to MES and other execution related systems. implementation, providing solutions and continuous improvements.
• Automation Process Implementation:
  • Identify opportunities for automation within manufacturing processes to increase efficiency and reduce manual interventions.
  • Lead the implementation of automation technologies, such as robotic process automation (RPA), to enhance production capabilities.
  • Work with engineering and IT teams to integrate automation solutions seamlessly with existing systems and processes.

• Strategic Alignment and Leadership:
  • Align process improvement initiatives with the organization's strategic objectives and long-term goals.
  • Provide strategic direction and leadership for process improvement projects, ensuring alignment with business priorities.
  • Identify emerging trends and technologies in process management and manufacturing to drive innovation and competitive advantage.

We love that you are

• Bachelor’s degree in industrial engineering, Manufacturing Engineering, Business Administration, or a related field.
• Proven experience (5+ years) in business process management, process improvement, or a related role within a manufacturing environment.
• Strong knowledge of manufacturing operations, Lean manufacturing principles, and Six Sigma methodologies.
• Proven experience in implementing and managing MES systems or other application to support production execution in a manufacturing environment.
• Knowledge or Experience in IoT and Automation process is a plus
• Knowledge or Experience with SAP solutions is a plus
• Excellent project management skills, with experience leading cross-functional teams in a manufacturing setting.
• Proficiency in process mapping and modelling tools (e.g., Visio, BPMN).
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Ability to work independently and manage multiple projects simultaneously in a fast-paced manufacturing environment.
• Certification in Lean Six Sigma or related disciplines is a plus.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.