Business Process Manager (Maintenance Management)

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hired



     Are you an experienced professional who is passionate about business process improvements and technology innovation to drive high impact products within organizations?

     If so, Pandora is embarking on an ambitious path to deliver on our Crafting & Supply Strategy and Digital Strategy to build an agile, flexible, and connected manufacturing. We are embracing Agile methodology structured around product teams with clear focus on business outcomes. Strong and passionate Business Process Management is a key component of realizing these ambitions. In this newly created role, you will help to shape the direction and product domain as part of the functional leadership team to ensure Pandora is adapting industry best practices and process at the heart of evolving our business and delivering growth. Have we sparked your interest? If so, we would love to hear from you!
Job Description;
     As a Business Process Manager within the Pandora Manufacturing Operations Management (MOM) program, you will be responsible for understanding business processes and business priorities to help drive process and technology innovation.
     You will work with broader business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product roadmaps and implementation.
     You will provide an enhanced level of leadership and support to manage business process implementations in MOM systems, train, and support users, identify areas of improvement and develop and promote respective solutions.
     You will act as the connector between functional domains and ensure that we are always working on the things that creates value for our consumers, employees, and the business.
     This also includes delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing.
Your key accountabilities will be to;

  • Provide ownership and oversight overall for maintenance management process tracks under MOM – Manufacturing operations management program
  • Mentor and manage a dynamic team of Business Process Experts (BPE) providing leadership and motivation to team members
  • Work closely with stakeholders and act as a trusted adviser across the business, namely within Production, Manufacturing Quality, Warehouse Management, Maintenance, Supply chain teams
  • Ensure that the process being implemented is in line with the company’s strategic and operational design and foresee future hurdles and prepare a mitigation strategy
  • Identify process and/or maintenance performance improvement opportunities, focus on standardization and challenging existing processes where appropriated in order to meet the plant performance (OEE, Service, Productivity, Cost)
  • Benchmark the maintenance practices with the other entities and identify/put in place the best practices
  • Facilitate cross functional / site alignment and understanding of processes related to assigned topics, document the processes in the form of Standard Operating Procedure (SOP), Working Instruction and / or Training Materials
  • Evaluate business processes and identify where MOM out-of-the-box functionality can be utilized or where business process changes and / or system development is needed to achieve business objectives
  • Drive continuous improvement efforts to increase functional & user efficiency and derive value within PPT's business systems
  • Liaise closely with the Technology & Vendors resources and oversee the program of work in conjunction with counterparts
  • Liaise with the business to ensure requirements, user stories, use cases are captured and the system built meets the requirements
  • Contributing to key requirements, process design and review sessions, particularly where aspects of the solution being considered address key elements of the business vision
  • Overall responsibility for completeness and accuracy of data migration from legacy Pandora systems to MOM modules in conjunction with Tech teams
  • Overall responsibility for supplying User Acceptance Test (UAT) cases / scenarios and ensuring the testing conducted is based on Pandora requirements as captured in Business Requirements (BR) and Business Process (BP) documentation   in conjunction with Tech teams
  • Effectively Identifying and managing risks, issues, and change requests on a timely manner
  • Promoting the translation of the business vision into working practice, i.e., ensuring full business adoption of the end-to-end solution
  • Responsible for validation and signoff of UAT test cases / scenarios
  • Participates and signs off the GO / NO GO decision to UAT and production
  • Support change team to develop and deliver change management strategy and plan
  • Support design and delivery of the communications strategy and training strategy
  • Performing ongoing analysis on business processes related to program KPI's and present progress report to stakeholders


What is needed to succeed;

  • Bachelor's or master’s degree in Mechanical/Electrical/Engineering/Maintenance or equivalent,
  • At least 6 years working experience in maintenance/engineering/production with a demonstrating maintenance technical expertise,
  • 3+ years in managerial role such as Asst. manager or manager will be advantage,
  • In-depth experience in Maintenance management concept – TPM, Industry 4.0, Smart factory, Automation system, and Maintenance management software such as CMMS, SAP PM module,
  • In-depth experience in one or more Manufacturing Operations processes - Casting/ Polishing, Grinding, Surface finishing / Plating / Manufacturing Quality / Shopfloor Management / Warehouse Management,
  • Willing to support rollout across multiple sites and locations (Thailand & Vietnam) and travel to the different sites as required,
  • Operational business experience, ideally in business process design and implementation,
  • Strong stakeholder management to ensure a holistic perspective is gathered and priorities is ensured,
  • Pragmatic in striking balance between short term gains and long-term strategic ambitions,
  • Ability to proactively seek out various opinions and effectively collaborate with others,
  • Ability to harmonize and align people, business processes and systems with business strategy,
  • Flexible and being able to work through ambiguities,
  • Well structured, good analytical and conceptual thinking,
  • Strong process-orientation including ability to define, analyze and document business processes,
  • Good interpersonal skill, strong verbal and written communication skills, ability to run effective meetings and drive results with large, diverse teams,
  • Proficient level of English will be a must (both written and spoken).