Business Process Expert

Ref. 7714

Location: Bangkok, Thailand

     Are you an experienced professional who is passionate about business process improvements and technology innovation to drive high impact products within organizations? If so, Pandora is embarking on an ambitious path to deliver on our Crafting & Supply Strategy and Digital Strategy to build an agile, flexible, and connected manufacturing. We are embracing Agile methodology structured around product teams with clear focus on business outcomes. Strong and passionate Business Process Management is a key component of realizing these ambitions. In this newly created role, you contribute product domain as part of the cross functional team to ensure Pandora is adapting industry best practices and process at the heart of evolving our business and delivering growth. Have we sparked your interest? If so, we would love to hear from you!

Job Description
     As a Business Process Expert within the Pandora Manufacturing Operations Management (MOM) program, you will be responsible for understanding business processes to help drive process and technology innovation. You will work with business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product implementation. You will contribute to business process implementations in MOM systems, train, and support users, identify areas of improvement and develop and promote respective solutions. You will act as the connector between functional domains and ensure that we are always working on the things that creates value for our consumers, employees, and the business. This also includes delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing.
Your key accountabilities will be to:

• Provide subject matter expertise for MOM (Front End / Finishing / Quality / Shopfloor Management / Warehouse Management / Maintenance) process tracks
• Work closely with stakeholders across the business, namely within Production, Manufacturing Quality, Warehouse Management, Maintenance, Scheduling teams to ensure business needs are addressed
• Identify process improvement opportunities, focus on standardization and challenging existing processes where appropriate
• Facilitate cross functional / site alignment and understanding of processes related to assigned topics, document the processes in the form of Standard Operating Procedure (SOP) like ‘As-Is’ Process mappings and Working Instruction and validate Training Materials
• Evaluate business processes and identify where MOM out-of-the-box functionality can be utilized or where business process changes and / or system development is needed to achieve business objectives
• Drive continuous improvement efforts to increase functional & user efficiency and derive value within PANDORA Production Thailand's (PPT) business systems
• Provide full implementation support throughout the MOM program (i.e., business requirements analysis, documentation, testing, training, business readiness as part of go live planning   and post go live functional support)

Process & Solution Design:

• Participates in workshops – Business processes and reporting, review standard application flow, provide business scenarios to ensure comprehensive coverage of processes, data and requirements, clarifications, and elaboration of requirements, user stories, use cases
• Participates in Functional Design Workshops, CRPs, provide inputs and feedback on standard application mapping, process flows and review design documents
• Participates in gap discussions and provides inputs on final solution for gaps, liaises with Programme Management for decisions, options evaluation and business process change implications
• Note: Conference Room Pilot (CRP) is a key implementation strategy that tests normal business case scenarios in a proposed new system to uncover people, process, and system issues, generate resolutions and define action steps needed to complete the implementation

Build / Configuration / Testing:

• Clarifications on design, provides configuration data, incremental build validation
• Participates in CRPs, provides inputs on data migration strategy and plan
• Participates in System Integration Test (SIT), validates test cases, validation of data migration mock runs, inputs to data cleansing, user roles and responsibilities
• Participates in User Acceptance Test (UAT), end-user training, validation of data migration mock runs
• Support backlog of use cases and partner with multiple internal functions and technology centres to design solutions

Production Transition:

• Inputs to production instance configuration user roles and responsibilities
• Perform and assess data reconciliation, Master data setup
• Inputs to cut-over planning and final go-live decision

What is needed to succeed!

• 3+ years of manufacturing industry experience
• In-depth experience in one or more Manufacturing Operations processes - Front End / Finishing / Quality / Shopfloor Management / Warehouse Management / Maintenance
• Willing to support rollout across multiple sites and locations (Thailand & Vietnam) as required
• Operational business experience, ideally in business process design and implementation
• Ability to evaluates current business processes and propose, test, and implement new processes to improve efficiency and performance
• Ability to proactively seek out various opinions and effectively collaborate with others
• Ability to align people, business processes and systems with business strategy
• Independent and proactive. Ability to ensure progress and commitment to deadlines
• Well structured, good analytical and conceptual thinking. Strong process-orientation including ability to define, analyse and document business processes
• Strong verbal and written communication skills
• Proficient level of English would be an advantage