Business Process Expert

Responsibilities:

[Key objectives]

• This role to ensure the proper connectivity of machine and MES.
• This role to ensure all requirements are efficiently to process/workflow connect with MES.
• This role liaises between Business and IT; not IT technology specific.
• This role is to engage and launch efficient operations systems in support of core organizational functions and business processes.

[Key duties]

• Understand and Gather business process requirements and document business process/workflow/machine activity from Business users and Maintenance team.
• Ensure all requirements on ERP and/or MES system to machine connectivity work in proper way, support core business activities and workflow.
• Work with the business to translate requirements for IT.
• Work collaboratively with project teams from multiple departments/ IT teams / consulting to access changes and implementations.
• Support process to cross-check / validate the connectivity of machine with MES system.
• Initiate / support continuous improvement initiatives (SMART factory creation, Data-driven manufacturing)
• User Acceptance Test (UAT) and Train key users (Train the Trainer) included training material preparation
• Support any/all phases of system/ product/process implementation (data migration, testing cycles, training and support)
• Ensure that all requirements/projects are delivered on time, within the scope, and within timelines.
• After launching the project, support business users to ensure the system runs smoothly.

Qualifications:

• Bachelor’s degree in engineering / industrial engineering / Automation engineer or related file.
• Proven experience (3+ years) in process improvement, automation process implementation or a relate role within a manufacturing environment.
• Experience with manufacturing technology project and data connectivity landscape.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills and multitask to handle the issue.
• IT literate in MS Office, Visio, Project, etc.
• Good communication and writing skills (Thai and English)
• Good ability to train and share knowledge, skills, and attitudes with end users
• Experienced with ERP and/or MES systems (AX/SAP is an advantage)
• Knowledge or Experience in IoT and Automation process is a plus
• Understanding of Jewellery operation process / Plating process is a plus

[Competencies Preferred]

• Strong communication skills.
• Strong stakeholder management and mediation skills.
• Strong interpersonal skills and extremely resourceful and adaptability skills; Teamwork and work under pressure with fast learning.
• Self-motivated; Excellent planning & organizing, Problem-solving, analytical skills & conceptual thinking, and “CAN-DO attitude”.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Ability to problem solve and adapt to change.
• Solid organized skills including attention to detail and multi-tasking skills.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores. Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023