Business Process Expert

Imagine optimizing and enhancing business processes for the world’s largest jewellery brand. If you excel at bridging the gap between business needs and IT solutions, and are passionate about ensuring that ERP and MES systems effectively support Manufacturing Quality functions, you might be the Business Process Expert we’re looking for at Pandora Crafting & Supply. Join us to drive operational excellence, streamline processes, and support core organizational functions. Apply now! 

We love that you will…

• Ensure the ERP and/or MES system can support the Manufacturing Quality function effectively.
• This role liaises between Business and IT; not technology specific.
• This role is to engage and launch efficient operations systems in support of core organizational functions and business processes.

Business process:

• Understand and Gather business process requirements and document business process/workflow from Business users.
• Involve in projects as the business process to be fulfilled business requirements in every project phase.
• Ensure that all requirements/projects are delivered on time, within the scope, and within timelines.
• Ensure the implemented system and data are maintained correctly and provide onsite support to the Manufacturing Quality teams.
• Work with the business to translate requirements for IT.
• Work collaboratively with project teams from multiple departments/ IT teams / consulting to access changes and implementations.
• Ensure all requirements on ERP and/or MES system align across 3 plants.
• Periods of highly intense working and short lead times on delivery of work and conversely periods of lesser intensity.
• Multi-tasking in a dynamic environment.
• Stakeholder management within the Quality team and cross-functionally with other workstreams in order to satisfy the business requirements.
• Possible frequent traveling between Thailand and Overseas.

      Testing & Operation:

• Involve and Perform System Integration Testing (SIT) and User Acceptance Test (UAT) end-user training, and validation of data migration mock runs.
• Involve and Perform the Cycle of global testing and identify test cases, and test scenarios with IT and users.
• Provide orientation and training to end users for all modified and new systems (included training material preparation).

Maintenance & Enhancement:

• After launching the project, support business users to ensure the system runs smoothly.
• Collect and document additional new/change requirements to enhance the system.
• Suggest and recommend business/process/IT solutions.
• Support operation issues that are related to the system.

We love that you are…

• Bachelor’s degree in engineering / industrial engineering / computer science & engineering or experience in the field as is a 3-year project management and manufacturing quality process.
• IT literate in MS Office, Visio, Project, etc.
• Good communication and writing skills (Thai and English)
• Vietnamese language id an advantage.
• Good ability to train and share knowledge, skills, and attitudes with end users
• Multitask to handle the issue and share the knowledge.
• Experienced with ERP and/or MES systems (AX/SAP is an advantage)
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.

[Competencies Preferred]

• Good understanding of manufacturing processes.
• Strong communication skills.
• Strong stakeholder management and mediation skills.
• Strong interpersonal skills and extremely resourceful and adaptability skills; Teamwork and work under pressure with fast learning.
• Self-motivated; Excellent planning & organizing, Problem-solving, analytical skills & conceptual thinking, and “CAN-DO attitude”.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Ability to problem solve and adapt to change.
• Solid organized skills including attention to detail and multi-tasking skills.
• Ability to effectively work and interact professionally with a diverse group of managers and subject matter experts.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.