Business Process Expert (ERP Procure-to-Pay)

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hire


Location: Bangkok, Thailand


     As a Business Process Expert within the Pandora ERP business transformation program, you will be responsible for

Strategic results; Delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing. And in alignment with Procurement process and Supply Chain plan.

Best-in-class;  Understanding business processes and business priorities to help drive process and technology innovation. Ensuring governance as part of business processes.

Customer centricity; Strive to deliver the best of PANDORA, continuously improve Procurement to deliver efficient and effective process. You will work with business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product roadmaps and implementation. 

Financial results; Manage program CAPEX/OPEX if any

Collaborative; Act as the connector between functional domains and ensure that we are always working on the things that creates value for our consumers, employees, and the business.

People; Inspire teams to be proactive and change agents with owner mentality

Project Management; train, and support users, identify areas of improvement and develop and promote respective solutions. 

Key Objectives:

  • Provide subject matter expertise for ERP business transformation on Procure to Pay process tracks
  • Work closely with stakeholders across the business, namely within Supply Chain, Finance, and other teams to ensure business needs are addressed
  • Identify process improvement opportunities, focus on standardization and challenging existing processes where appropriate
  • Facilitate cross functional / site alignment and understanding of processes related to assigned topics, document the processes in the form of Standard Operating Procedure (SOP), Working Instruction and / or Training Materials
  • Evaluate business processes and identify where SAP S4/HANA ERP out-of-the-box functionality can be utilized or where business process changes and / or system development is needed to achieve business objectives
  • Drive continuous improvement efforts to increase functional & user efficiency and derive value within PANDORA's business systems
  • Provide full implementation support throughout the SAP S4/HANA ERP program (i.e., business requirements analysis, documentation, testing, training, go live planning and post go live support)

Process & Solution Design:

  • Participates in workshops – Business processes and reporting, review standard application flow, provide business scenarios to ensure comprehensive coverage of processes, data and requirements, clarifications, and elaboration of requirements, user stories, use cases
  • Participates in Functional Design Workshops, CRPs, provide inputs and feedback on standard application mapping, process flows and review design documents
  • Participates in gap discussions and provides inputs on final solution for gaps, liaises with Programme Management for decisions, options evaluation and business process change implications
    Note: Conference Room Pilot (CRP) is a key implementation strategy that tests normal business case scenarios in a proposed new system to uncover people, process, and system issues, generate resolutions and define action steps needed to complete the implementation

Build / Configuration / Testing:

  • Clarifications on design, provides configuration data, incremental build validation
  • Participates in CRPs, provides inputs on data migration strategy and plan
  • Participates in System Integration Test (SIT), validates test cases, validation of data migration mock runs, inputs to data cleansing, user roles and responsibilities
  • Participates in User Acceptance Test (UAT), end-user training, validation of data migration mock runs
  • Support backlog of use cases and partner with multiple internal functions and technology centres to design solutions

Production Transition:

  • Inputs to production instance configuration user roles and responsibilities
  • Perform and assess data reconciliation, Master data setup
  • Inputs to cut-over planning and final go-live decision



  • Bachelor or higher to Business, Finance, Engineering or related field
  • 5+ years of manufacturing industry experience
  • In-depth experience in one or more ERP processes - Warehouse Management / Procure to Pay / Plan to Produce / Order to Cash / Manu Costing
  • SAP S4/HANA Manufacturing, Supply Chain experience will be an added advantage
  • Operational business experience, ideally in business process design and implementation
  • Ability to evaluates current business processes and propose, test, and implement new processes to improve efficiency and performance
  • Ability to proactively seek out various opinions and effectively collaborate with others
  • Ability to align people, business processes and systems with business strategy
  • Independent and proactive. Ability to ensure progress and commitment to deadlines
  • Well structured, good analytical and conceptual thinking. Strong process-orientation including ability to define, analyse and document business processes
  • Strong verbal and written communication skills and self-confident
  • Strong in computer skills ie MS Office and ERP
  • Good presentation skill.